# FAQs & Guides **URL:** https://community.sendbird.com/c/faqs-guides/6.md [Latest](https://community.sendbird.com/latest.md) · [Categories](https://community.sendbird.com/categories.md) · [Tags](https://community.sendbird.com/tags.md) --- ## [About the FAQs & Guides category](https://community.sendbird.com/t/about-the-faqs-guides-category/19)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [March 25, 2020, 9:26am UTC](https://community.sendbird.com/t/about-the-faqs-guides-category/19 "2020-03-25T09:26:27Z")
Correct answers to common questions. For new questions use each Product category instead. For tips and guides, put them here. --- ## [How to enable Support Access in the Sendbird Dashboard](https://community.sendbird.com/t/how-to-enable-support-access-in-the-sendbird-dashboard/11282)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [January 27, 2026, 6:43am UTC](https://community.sendbird.com/t/how-to-enable-support-access-in-the-sendbird-dashboard/11282 "2026-01-27T06:43:51Z")
As of January 1, 2026, customers can now provide explicit approval for Sendbird Technical Support to access their organization’s Dashboard. This guide shows you how to enable timed access for Technical Support team membe… --- ## [How much will Sendbird Chat increase the size of my app?](https://community.sendbird.com/t/how-much-will-sendbird-chat-increase-the-size-of-my-app/2898)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [August 16, 2021, 9:33pm UTC](https://community.sendbird.com/t/how-much-will-sendbird-chat-increase-the-size-of-my-app/2898 "2021-08-16T21:33:50Z")
While the SendBird SDK’s appear large at a glance, the overall size the SendBird framework adds to your app after compilation is relatively small. iOS Install size: 5.6 MB Download Size: 2.023 MB Android Uncompresse… --- ## [What are Monthly Active Users and Peak Concurrent Connections and how are they calculated?](https://community.sendbird.com/t/what-are-monthly-active-users-and-peak-concurrent-connections-and-how-are-they-calculated/8232)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 13, 2023, 12:41am UTC](https://community.sendbird.com/t/what-are-monthly-active-users-and-peak-concurrent-connections-and-how-are-they-calculated/8232 "2023-09-13T00:41:36Z")
Monthly Active Users (MAU) A Monthly Active User (MAU) is counted as an active user when they connect to SendBird servers by using the Client SDK from your application, within a given month. When a user is connected to a… --- ## [Is a 1:1 channel terminated if one user leaves the channel?](https://community.sendbird.com/t/is-a-1-1-channel-terminated-if-one-user-leaves-the-channel/8289)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:30pm UTC](https://community.sendbird.com/t/is-a-1-1-channel-terminated-if-one-user-leaves-the-channel/8289 "2023-09-18T18:30:40Z")
No, a 1-to-1 channel is not terminated if one user leaves the channel. The channel will still exist and the remaining user can continue to send messages to the channel. For example, let’s say User A and User B are havin… --- ## [What happens when exceeding the MAU or PC (Peak Connections) of your subscription](https://community.sendbird.com/t/what-happens-when-exceeding-the-mau-or-pc-peak-connections-of-your-subscription/8288)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:28pm UTC](https://community.sendbird.com/t/what-happens-when-exceeding-the-mau-or-pc-peak-connections-of-your-subscription/8288 "2023-09-18T18:28:10Z")
If your Sendbird application exceeds the limits of Monthly Active Users (MAU) or Peak Concurrent (PC) connections, the Sendbird server will return an error response. This means that certain API requests or SDK methods ma… --- ## [How to send file messages with files hosted on a different service](https://community.sendbird.com/t/how-to-send-file-messages-with-files-hosted-on-a-different-service/8287)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:26pm UTC](https://community.sendbird.com/t/how-to-send-file-messages-with-files-hosted-on-a-different-service/8287 "2023-09-18T18:26:49Z")
A user can send a binary file through the Chat SDK as the file itself or using a URL. When you upload a file directly to the server, there is a size limit imposed on the file depending on your plan. Another option is to … --- ## [How to export data from a Sendbird Chat application](https://community.sendbird.com/t/how-to-export-data-from-a-sendbird-chat-application/8286)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:25pm UTC](https://community.sendbird.com/t/how-to-export-data-from-a-sendbird-chat-application/8286 "2023-09-18T18:25:05Z")
To export your Sendbird chat application data, you can use the data export feature provided by Sendbird. This feature allows you to retrieve messages, channels, users, and failed webhook data from your app and export the… --- ## [How to prevent rate limit errors](https://community.sendbird.com/t/how-to-prevent-rate-limit-errors/8285)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:24pm UTC](https://community.sendbird.com/t/how-to-prevent-rate-limit-errors/8285 "2023-09-18T18:24:16Z")
Sendbird applications are rate-limited to ensure the best experience for all users. The rate limits vary depending on your plan’s allowed quota of monthly active users.Thus, the customer should abide carefully by their o… --- ## [Is Sendbird Chat encrypted? If so, how?](https://community.sendbird.com/t/is-sendbird-chat-encrypted-if-so-how/8281)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:17pm UTC](https://community.sendbird.com/t/is-sendbird-chat-encrypted-if-so-how/8281 "2023-09-18T18:17:50Z")
Yes, Sendbird chat is encrypted. When the encryption feature is turned on, all types of sent files and thumbnail images are first uploaded to the Sendbird server and then encrypted using AES256. In a channel, these encry… --- ## [How to give a user read-only access to a channel](https://community.sendbird.com/t/how-to-give-a-user-read-only-access-to-a-channel/8283)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:21pm UTC](https://community.sendbird.com/t/how-to-give-a-user-read-only-access-to-a-channel/8283 "2023-09-18T18:21:35Z")
When you invite a new member to join the private channel, you can assign the following values to the optional property invitation\_status: invited\_by\_friend, invited\_ by\_non\_friend. The new member’s status will be set as … --- ## [How to prevent user ids or channel urls from violating unique constraints?](https://community.sendbird.com/t/how-to-prevent-user-ids-or-channel-urls-from-violating-unique-constraints/8282)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:19pm UTC](https://community.sendbird.com/t/how-to-prevent-user-ids-or-channel-urls-from-violating-unique-constraints/8282 "2023-09-18T18:19:21Z")
If you accidentally deleted your user ID or channel URL and you would like to create the same user ID and channel URL again, then you may receive an error message saying that your user ID or channel URL violates the uniq… --- ## [Why is a user still in a pending state?](https://community.sendbird.com/t/why-is-a-user-still-in-a-pending-state/8280)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:16pm UTC](https://community.sendbird.com/t/why-is-a-user-still-in-a-pending-state/8280 "2023-09-18T18:16:35Z")
When you face this error, you should consider the following cases. Case #1: The user’s status is not shown as joined the group channel. When creating a group channel, don’t use the invitation\_status parameter, if you w… --- ## [How to resolve Desk web based push notification issues during setup](https://community.sendbird.com/t/how-to-resolve-desk-web-based-push-notification-issues-during-setup/8279)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:15pm UTC](https://community.sendbird.com/t/how-to-resolve-desk-web-based-push-notification-issues-during-setup/8279 "2023-09-18T18:15:33Z")
An agent can not see or hear the push notification banner or sound when the customer sends a message or creates a new ticket via Sendbird Desk. Sendbird Desk relies on Browser Notification API for receiving notification… --- ## [What is regional migration?](https://community.sendbird.com/t/what-is-regional-migration/8278)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 18, 2023, 6:14pm UTC](https://community.sendbird.com/t/what-is-regional-migration/8278 "2023-09-18T18:14:11Z")
Sendbird currently provides global instance coverage in 7 different regions (Tokyo, Seoul, Singapore, Frankfurt, Oregon, West Virginia, Canada) where it will serve as a database for our customers. For customers with hig… --- ## [Does Sendbird have a chatbot?](https://community.sendbird.com/t/does-sendbird-have-a-chatbot/8243)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 14, 2023, 4:46am UTC](https://community.sendbird.com/t/does-sendbird-have-a-chatbot/8243 "2023-09-14T04:46:49Z")
Sendbird Chat provides support for chatbots through its AI Chatbot feature. This feature allows you to integrate AI-powered chatbots into your Sendbird Chat application to enhance the user experience and automate certa… --- ## [How do we manage push notification while online/offline with a multi-device approach?](https://community.sendbird.com/t/how-do-we-manage-push-notification-while-online-offline-with-a-multi-device-approach/8233)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [September 13, 2023, 12:44am UTC](https://community.sendbird.com/t/how-do-we-manage-push-notification-while-online-offline-with-a-multi-device-approach/8233 "2023-09-13T00:44:23Z")
Sendbird supports push notifications when the user is offline or logged out. When a user is disconnected from the Sendbird server, the server sends push notification requests to the respective push notification service (… --- ## [Can I implement a complete chat, including UI, with no coding at all?](https://community.sendbird.com/t/can-i-implement-a-complete-chat-including-ui-with-no-coding-at-all/2887)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [August 16, 2021, 9:27pm UTC](https://community.sendbird.com/t/can-i-implement-a-complete-chat-including-ui-with-no-coding-at-all/2887 "2021-08-16T21:27:21Z")
This depends on how much your use case overlaps with our sample application. If your service only requires basic functionality, you should be able to get an app up and running with minimal changes to our sample code. Che… --- ## [(iOS) Does SendBird support Swift?](https://community.sendbird.com/t/ios-does-sendbird-support-swift/2886)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [August 16, 2021, 9:26pm UTC](https://community.sendbird.com/t/ios-does-sendbird-support-swift/2886 "2021-08-16T21:26:44Z")
Yes! Our iOS documentation shows you how to integrate the SendBird SDK in your app using Swift. It also contains code examples in both Objective-C and Swift to help you implement SendBird functionalities. Please refer to… --- ## [How can I distinguish between a 1:1 channel and a group messsaging channel?](https://community.sendbird.com/t/how-can-i-distinguish-between-a-1-1-channel-and-a-group-messsaging-channel/2895)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [August 16, 2021, 9:32pm UTC](https://community.sendbird.com/t/how-can-i-distinguish-between-a-1-1-channel-and-a-group-messsaging-channel/2895 "2021-08-16T21:32:09Z")
In Sendbird, there are two basic types of channels: open channel and group channel. Among the group channels, there are two subtypes: 1-to-1 and 1-to-N. A 1-to-1 channel is a private channel that allows two users to hav… --- ## [Is SendBird server secure?](https://community.sendbird.com/t/is-sendbird-server-secure/2858)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [August 12, 2021, 7:44pm UTC](https://community.sendbird.com/t/is-sendbird-server-secure/2858 "2021-08-12T19:44:15Z")
Sendbird server uses Transport Layer Security (TLS) and Secure Sockets Layer (SSL). All communications to and from the server use TLS/SSL encryption with both server-side and client-side authentication for devices. In ad… --- ## [Why is my dashboard invitation link not working?](https://community.sendbird.com/t/why-is-my-dashboard-invitation-link-not-working/36)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [March 29, 2020, 9:37am UTC](https://community.sendbird.com/t/why-is-my-dashboard-invitation-link-not-working/36 "2020-03-29T09:37:29Z")
An organization administrator can invite his/her team members to this organization but, not all of the users are able to login to Sendbird Dashboard This problem usually occurs when the user enters the dashboard with Si… --- ## [How can I send an invitation for someone to join our organization?](https://community.sendbird.com/t/how-can-i-send-an-invitation-for-someone-to-join-our-organization/35)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [March 29, 2020, 9:36am UTC](https://community.sendbird.com/t/how-can-i-send-an-invitation-for-someone-to-join-our-organization/35 "2020-03-29T09:36:25Z")
When an organization creates a Sendbird organization and wants to invite your team member to join the organization. These following steps show details on how you as an admin can send an invitation link to your team memb… --- ## [How can I get notified when a user leaves a channel?](https://community.sendbird.com/t/how-can-i-get-notified-when-a-user-leaves-a-channel/2896)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [July 20, 2023, 7:00am UTC](https://community.sendbird.com/t/how-can-i-get-notified-when-a-user-leaves-a-channel/2896 "2023-07-20T07:00:00Z")
To get notified when a user leaves a channel, you can use the Sendbird SDK’s event handler. Specifically, you can use the onUserExited callback function to receive a notification when a user exits a channel. For example… --- ## [Can I filter profanity?](https://community.sendbird.com/t/can-i-filter-profanity/2889)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [July 20, 2023, 7:00am UTC](https://community.sendbird.com/t/can-i-filter-profanity/2889 "2023-07-20T07:00:00Z")
Yes, you can filter profanity in your chat application using the profanity filter feature. This feature allows you to replace explicit words with asterisks or block messages containing explicit words. For example, let’s… --- ## [Is there a limit on how many people can join a channel at once?](https://community.sendbird.com/t/is-there-a-limit-on-how-many-people-can-join-a-channel-at-once/2856)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [July 20, 2023, 7:00am UTC](https://community.sendbird.com/t/is-there-a-limit-on-how-many-people-can-join-a-channel-at-once/2856 "2023-07-20T07:00:00Z")
Yes, there is a limit on how many people can join a channel at once in Sendbird. The maximum number of members allowed in a group channel is 100 by default, but it can stretch up to tens of thousands in Supergroup channe… --- ## [What is the difference between an Open Channel and a Group Channel?](https://community.sendbird.com/t/what-is-the-difference-between-an-open-channel-and-a-group-channel/40)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [July 20, 2023, 7:00am UTC](https://community.sendbird.com/t/what-is-the-difference-between-an-open-channel-and-a-group-channel/40 "2023-07-20T07:00:00Z")
Sendbird’s APIs and SDKs provide two basic types of channels: open channel and group channel. Each type of channel is designed to support a wide variety of use cases that your business requires. This article will explain… --- ## [How can I migrate chat history, users and channels from other services to SendBird?](https://community.sendbird.com/t/how-can-i-migrate-chat-history-users-and-channels-from-other-services-to-sendbird/2876)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [July 20, 2023, 7:00am UTC](https://community.sendbird.com/t/how-can-i-migrate-chat-history-users-and-channels-from-other-services-to-sendbird/2876 "2023-07-20T07:00:00Z")
To migrate chat history, users, and channels from other services to Sendbird, you can use the migration feature provided by SendBird’s API. Here is an example of how to migrate chat history from another service to SendBi… --- ## [How can I search chat history by keyword in real-time manner?](https://community.sendbird.com/t/how-can-i-search-chat-history-by-keyword-in-real-time-manner/2884)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [July 20, 2023, 7:00am UTC](https://community.sendbird.com/t/how-can-i-search-chat-history-by-keyword-in-real-time-manner/2884 "2023-07-20T07:00:00Z")
To search chat history by keyword in real-time using Sendbird, you can use the message search feature provided by the Sendbird Chat API. This feature allows you to retrieve a list of messages that contain a search term f… --- ## [How can we reconnect to SendBird servers if there's a network issue?](https://community.sendbird.com/t/how-can-we-reconnect-to-sendbird-servers-if-theres-a-network-issue/2897)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [July 20, 2023, 7:00am UTC](https://community.sendbird.com/t/how-can-we-reconnect-to-sendbird-servers-if-theres-a-network-issue/2897 "2023-07-20T07:00:00Z")
If there’s a network issue and the WebSocket connection is lost, the Chat SDK with local caching can temporarily keep unsent messages in the local cache and automatically resend them when the connection is reestablished.… [Next page](https://community.sendbird.com/c/faqs-guides/6.md?page=1)