# Sendbird AI Agent

**URL:** https://community.sendbird.com/c/sendbird-ai-agent/52.md

[Latest](https://community.sendbird.com/latest.md) · [Categories](https://community.sendbird.com/categories.md) · [Tags](https://community.sendbird.com/tags.md)

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## [New WordPress AI Chatbot Plugin!](https://community.sendbird.com/t/new-wordpress-ai-chatbot-plugin/9478)

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**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Replies:** 2\
**Last updated:** [July 22, 2024, 11:48am UTC](https://community.sendbird.com/t/new-wordpress-ai-chatbot-plugin/9478 "2024-07-22T11:48:48Z")

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:rocket: Exciting news for website owners! You can now quickly launch a custom AI chatbot with Sendbird’s new WordPress plugin – no technical skills are needed! :star\_struck: Enhance customer engagement and streamline su…

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## [About the Sendbird AI Agent category](https://community.sendbird.com/t/about-the-sendbird-ai-agent-category/9073)

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**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Replies:** 0\
**Last updated:** [February 19, 2024, 5:26am UTC](https://community.sendbird.com/t/about-the-sendbird-ai-agent-category/9073 "2024-02-19T05:26:27Z")

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Questions and answers about Sendbird’s AI Agent

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## [How to purchase AI Chatbot](https://community.sendbird.com/t/how-to-purchase-ai-chatbot/11116)

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**Author:** [@agility](https://community.sendbird.com/u/agility)\
**Replies:** 0\
**Last updated:** [July 14, 2025, 3:35pm UTC](https://community.sendbird.com/t/how-to-purchase-ai-chatbot/11116 "2025-07-14T15:35:56Z")

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When we setup our account, there was a tier available for the AI Chatbot for around $90 per month. I can’t seem to find this as an option now, is there a new page/link for the AI Chatbots?

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## [Handling function calls from client](https://community.sendbird.com/t/handling-function-calls-from-client/10721)

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**Author:** [@Bragma](https://community.sendbird.com/u/Bragma)\
**Replies:** 0\
**Last updated:** [February 14, 2025, 2:54pm UTC](https://community.sendbird.com/t/handling-function-calls-from-client/10721 "2025-02-14T14:54:02Z")

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Hi, is it possible to handle function calls from client, instead of server? Ex: User: Is there a park near me? → AI needs to know where the user is: Triggers a function call “get\_user\_position” → Client intercepts …

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## [Excluding web pages](https://community.sendbird.com/t/excluding-web-pages/9886)

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**Author:** [@ptg1234](https://community.sendbird.com/u/ptg1234)\
**Replies:** 1\
**Last updated:** [February 3, 2025, 1:12pm UTC](https://community.sendbird.com/t/excluding-web-pages/9886 "2025-02-03T13:12:37Z")

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Is there a way to exclude certain web pages from the knowledge base? Right now I’m doing it through the prompt, but it doesn’t always work.

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## [AI Agent to Human Agent(Desk)](https://community.sendbird.com/t/ai-agent-to-human-agent-desk/10183)

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**Author:** [@anton](https://community.sendbird.com/u/anton)\
**Replies:** 8\
**Last updated:** [January 7, 2025, 4:27am UTC](https://community.sendbird.com/t/ai-agent-to-human-agent-desk/10183 "2025-01-07T04:27:34Z")

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Can someone please explain in detail how to set up a takeover from an AI bot to a human agent in Desk? All the tutorials seem outdated, and the available “AI to human” function isn’t working at all. Any help would be app…

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## [Application limit and webhook](https://community.sendbird.com/t/application-limit-and-webhook/10506)

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**Author:** [@dub1](https://community.sendbird.com/u/dub1)\
**Replies:** 1\
**Last updated:** [January 7, 2025, 1:40am UTC](https://community.sendbird.com/t/application-limit-and-webhook/10506 "2025-01-07T01:40:28Z")

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I’m developing an AI chatbot service that utilizes a webhook for integration. Each chatbot requires a unique webhook, which means I need to create a new application for every AI chatbot. However, I’m currently restricte…

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## [Allowing user to reuse channel in AI Chatbot widget](https://community.sendbird.com/t/allowing-user-to-reuse-channel-in-ai-chatbot-widget/10386)

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**Author:** [@BuilderFounder](https://community.sendbird.com/u/BuilderFounder)\
**Replies:** 1\
**Last updated:** [December 16, 2024, 3:54am UTC](https://community.sendbird.com/t/allowing-user-to-reuse-channel-in-ai-chatbot-widget/10386 "2024-12-16T03:54:51Z")

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Has anyone had any luck adding ChannelURL, SessionToken, UserID type parameters to the URL of the AI Chatbot widget? I am trying to use the AI Chatbot widget in my Adalo app via WebViewer. I’m hoping the chatbot widget…

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## [Add additional context to product offerings for Shopify](https://community.sendbird.com/t/add-additional-context-to-product-offerings-for-shopify/9745)

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**Author:** [@Wes](https://community.sendbird.com/u/Wes)\
**Replies:** 3\
**Last updated:** [December 12, 2024, 11:10am UTC](https://community.sendbird.com/t/add-additional-context-to-product-offerings-for-shopify/9745 "2024-12-12T11:10:12Z")

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Hi @Sendbird I’m just testing this today on my store. There is lots I like already. One problem, however, which is a dealbreaker, is that the bot is returning product suggestions that are not available in the requested …

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## [Implementing Timeout-Triggered Response Sequences in a Workflow](https://community.sendbird.com/t/implementing-timeout-triggered-response-sequences-in-a-workflow/10405)

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**Author:** [@riku](https://community.sendbird.com/u/riku)\
**Replies:** 0\
**Last updated:** [December 11, 2024, 1:05am UTC](https://community.sendbird.com/t/implementing-timeout-triggered-response-sequences-in-a-workflow/10405 "2024-12-11T01:05:12Z")

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Is it possible to display a single response sequence in a workflow? Currently, I am trying to set a timeout after sending a response to the inquirer. For example, I want to set a timeout limit of 3 minutes or sometimes …

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## [How to save chats in sendbird chatbot after refreshing](https://community.sendbird.com/t/how-to-save-chats-in-sendbird-chatbot-after-refreshing/10156)

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**Author:** [@Marouane\_Haddad](https://community.sendbird.com/u/Marouane_Haddad)\
**Replies:** 5\
**Last updated:** [October 24, 2024, 10:59pm UTC](https://community.sendbird.com/t/how-to-save-chats-in-sendbird-chatbot-after-refreshing/10156 "2024-10-24T22:59:59Z")

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Hello, I’m experiencing an issue with the Sendbird chatbot. When I refresh the chat widget, the chatbot loses all the information I previously provided. Is there a solution for this problem? Thank you.

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## [How to Send Auth User Bearer Token in Headers for Chatbot Function Call](https://community.sendbird.com/t/how-to-send-auth-user-bearer-token-in-headers-for-chatbot-function-call/10074)

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**Author:** [@Narek\_Martirosyan](https://community.sendbird.com/u/Narek_Martirosyan)\
**Replies:** 1\
**Last updated:** [September 27, 2024, 6:31am UTC](https://community.sendbird.com/t/how-to-send-auth-user-bearer-token-in-headers-for-chatbot-function-call/10074 "2024-09-27T06:31:37Z")

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Hello, community! I’ve integrated the SendBird AI Chatbot into my Laravel application (with a JS script). When users inquire about their orders (e.g., “Where is my order?”), I’ve set up a function that requests order de…

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## [Exciting product update, your Sendbird chatbot just went global 🌍!](https://community.sendbird.com/t/exciting-product-update-your-sendbird-chatbot-just-went-global/10119)

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**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Replies:** 0\
**Last updated:** [September 26, 2024, 2:33am UTC](https://community.sendbird.com/t/exciting-product-update-your-sendbird-chatbot-just-went-global/10119 "2024-09-26T02:33:38Z")

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Imagine a world where language is no longer a barrier to exceptional customer service. Today, we’re excited to announce a significant enhancement to our chatbot. Based on your valuable feedback, we’ve added automatic mul…

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## [Trying AI ChatBot on SuperGroup Channel](https://community.sendbird.com/t/trying-ai-chatbot-on-supergroup-channel/10040)

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**Author:** [@eric-FS](https://community.sendbird.com/u/eric-FS)\
**Replies:** 1\
**Last updated:** [September 22, 2024, 11:36pm UTC](https://community.sendbird.com/t/trying-ai-chatbot-on-supergroup-channel/10040 "2024-09-22T23:36:29Z")

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I added the bot to a supergroup channel. I then type a question, it calls the FS BOT but I get the following error message: Unexpected error has occurred. Try again and contact customer support if the issue persists.

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## [Introducing Zapier integration for Sendbird AI Chatbot](https://community.sendbird.com/t/introducing-zapier-integration-for-sendbird-ai-chatbot/9929)

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**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Replies:** 0\
**Last updated:** [August 13, 2024, 2:15am UTC](https://community.sendbird.com/t/introducing-zapier-integration-for-sendbird-ai-chatbot/9929 "2024-08-13T02:15:59Z")

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We are excited to announce our new integration with Zapier, opening up a world of automation possibilities for your Sendbird AI chatbot. Connect to over 7,000 apps and streamline your workflow with ease. What this means…

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## [Sending gathered information via bot to server endpoint](https://community.sendbird.com/t/sending-gathered-information-via-bot-to-server-endpoint/9123)

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**Author:** [@Volodymyr\_Matselyukh](https://community.sendbird.com/u/Volodymyr_Matselyukh)\
**Replies:** 3\
**Last updated:** [August 12, 2024, 7:49pm UTC](https://community.sendbird.com/t/sending-gathered-information-via-bot-to-server-endpoint/9123 "2024-08-12T19:49:40Z")

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Hi, I am interested in piece of documentation about sending post request with gathered information by bot to server endpoint. Let’s say I am creating some medical doctor assistant that gathers symptoms from the customer…

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## [How to integrate sendbird chatbot ai in angular?](https://community.sendbird.com/t/how-to-integrate-sendbird-chatbot-ai-in-angular/9835)

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**Author:** [@hammouda\_wissem](https://community.sendbird.com/u/hammouda_wissem)\
**Replies:** 11\
**Last updated:** [August 2, 2024, 12:29am UTC](https://community.sendbird.com/t/how-to-integrate-sendbird-chatbot-ai-in-angular/9835 "2024-08-02T00:29:33Z")

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when i add the script code in the index.html : \<body\> \<script\> !function(w, d, s, ...args){ var div = d.createElement('div'); div.id = 'aichatbot'; d.body.appendChild(div); w.chatbotConfig …

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## [Introducing our new AI Chatbot Forms feature - automate your lead generation!](https://community.sendbird.com/t/introducing-our-new-ai-chatbot-forms-feature-automate-your-lead-generation/9805)

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**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Replies:** 0\
**Last updated:** [July 23, 2024, 1:29am UTC](https://community.sendbird.com/t/introducing-our-new-ai-chatbot-forms-feature-automate-your-lead-generation/9805 "2024-07-23T01:29:55Z")

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We’re excited to announce a game-changer for your lead generation: Sendbird AI Chatbot Forms. This feature automates lead capture and streamline your lead-gen process, ensuring you never miss an opportunity to engage wi…

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## [Expand AI Chatbot Knowledge base to support Notion and Google Drive](https://community.sendbird.com/t/expand-ai-chatbot-knowledge-base-to-support-notion-and-google-drive/9773)

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**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Replies:** 0\
**Last updated:** [July 17, 2024, 2:41am UTC](https://community.sendbird.com/t/expand-ai-chatbot-knowledge-base-to-support-notion-and-google-drive/9773 "2024-07-17T02:41:37Z")

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Hello everyone, We’re excited to announce a game-changer for Sendbird AI Chatbot: the brand new Knowledge Base! With our latest expansion, you can now easily build and manage a robust knowledge base, via Notion, Files,…

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## [Is it possible to import more than 97 pages on the trial?](https://community.sendbird.com/t/is-it-possible-to-import-more-than-97-pages-on-the-trial/9764)

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**Author:** [@Megan](https://community.sendbird.com/u/Megan)\
**Replies:** 1\
**Last updated:** [July 16, 2024, 2:45am UTC](https://community.sendbird.com/t/is-it-possible-to-import-more-than-97-pages-on-the-trial/9764 "2024-07-16T02:45:55Z")

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Hello, I am testing out the AI Chatbot functionality. I am planning on using our existing FAQ section to do this, and there are a little over 1300 FAQs to train on. Currently it stopped at 97 pages. Is that a limit i…

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## [How to make the chatbot retrieve all answers from chat gpt, claude or any other llm without having to upload a knowledgebase](https://community.sendbird.com/t/how-to-make-the-chatbot-retrieve-all-answers-from-chat-gpt-claude-or-any-other-llm-without-having-to-upload-a-knowledgebase/9719)

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**Author:** [@Emmanuel\_lekwa](https://community.sendbird.com/u/Emmanuel_lekwa)\
**Replies:** 1\
**Last updated:** [July 10, 2024, 7:50am UTC](https://community.sendbird.com/t/how-to-make-the-chatbot-retrieve-all-answers-from-chat-gpt-claude-or-any-other-llm-without-having-to-upload-a-knowledgebase/9719 "2024-07-10T07:50:04Z")

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Is it possible for the Sendbird AI Chatbot to retrieve answes from chat gpt, claude, gemini or other LLM’s with or with out having to upload a knowledge source. just the way chat gpt, claude ai and gemini can virtually …

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## [Say hello to Sendbird’s new Shopify chatbot! ✨](https://community.sendbird.com/t/say-hello-to-sendbird-s-new-shopify-chatbot/9652)

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**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Replies:** 0\
**Last updated:** [June 11, 2024, 5:04pm UTC](https://community.sendbird.com/t/say-hello-to-sendbird-s-new-shopify-chatbot/9652 "2024-06-11T17:04:45Z")

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Hi, We are thrilled to announce Sendbird’s new Shopify chatbot app. This next-generation AI chatbot powered by GPT-4o and Retrieval-Augmented Generation (RAG) will learn everything about your store within minutes to: G…

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## [Chat Ai Widget compatibility with React 17?](https://community.sendbird.com/t/chat-ai-widget-compatibility-with-react-17/9562)

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**Author:** [@Romain\_Criton](https://community.sendbird.com/u/Romain_Criton)\
**Replies:** 1\
**Last updated:** [July 9, 2024, 11:49pm UTC](https://community.sendbird.com/t/chat-ai-widget-compatibility-with-react-17/9562 "2024-07-09T23:49:30Z")

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Despite having React 17 listed as a supported peer dependency (see package.json), the Chat Ai Widget doesn’t work in a React 17 app (we are getting a useSyncExternalStore is not a function error). We tried integrating t…

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## [What is the best practice in combining AI Chatbot and Desk?](https://community.sendbird.com/t/what-is-the-best-practice-in-combining-ai-chatbot-and-desk/9481)

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**Author:** [@ralphordanza](https://community.sendbird.com/u/ralphordanza)\
**Replies:** 7\
**Last updated:** [June 27, 2024, 5:01am UTC](https://community.sendbird.com/t/what-is-the-best-practice-in-combining-ai-chatbot-and-desk/9481 "2024-06-27T05:01:08Z")

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I’d like to use AI Chatbot and Desk hand in hand. Initially, I’d like the AI chatbot to show suggested replies for NEW users. When the user clicks a button, I want my app to create a ticket in Desk. After the ticket is…

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## [Is there a way to enable file upload by a user for the Sendbird AI Chatbot?](https://community.sendbird.com/t/is-there-a-way-to-enable-file-upload-by-a-user-for-the-sendbird-ai-chatbot/9543)

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**Author:** [@Shawn\_Harris](https://community.sendbird.com/u/Shawn_Harris)\
**Replies:** 3\
**Last updated:** [May 22, 2024, 11:44pm UTC](https://community.sendbird.com/t/is-there-a-way-to-enable-file-upload-by-a-user-for-the-sendbird-ai-chatbot/9543 "2024-05-22T23:44:58Z")

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We would like to allow the user to submit a document as a part of the inquiry to our Sendbird AI Chatbot. Is this possible?

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## [Weekly knowledge auto-update - URLs timing and can this be done manually?](https://community.sendbird.com/t/weekly-knowledge-auto-update-urls-timing-and-can-this-be-done-manually/9527)

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**Author:** [@gchrzas](https://community.sendbird.com/u/gchrzas)\
**Replies:** 1\
**Last updated:** [May 20, 2024, 2:26am UTC](https://community.sendbird.com/t/weekly-knowledge-auto-update-urls-timing-and-can-this-be-done-manually/9527 "2024-05-20T02:26:26Z")

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While in the trial version, I know this feature is not available. If I purchase the Pro Version can I specify the day the URL Update? How do I get a page updated immediately if important data is changed? Can we do …

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## [URL as a source has a very low Page Limit](https://community.sendbird.com/t/url-as-a-source-has-a-very-low-page-limit/9513)

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**Author:** [@jmyoung780](https://community.sendbird.com/u/jmyoung780)\
**Replies:** 4\
**Last updated:** [May 16, 2024, 9:52am UTC](https://community.sendbird.com/t/url-as-a-source-has-a-very-low-page-limit/9513 "2024-05-16T09:52:50Z")

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I’m on the trial, and are ready and willing to purchase. I’m hitting a 100 pages per URL source. This is extremely low. Is this only on the free trial? What are the limits on the other packages?

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## [How to embed Sendbird AI Chatbot into a GoDaddy site](https://community.sendbird.com/t/how-to-embed-sendbird-ai-chatbot-into-a-godaddy-site/9508)

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**Author:** [@taha.saghir](https://community.sendbird.com/u/taha.saghir)\
**Replies:** 1\
**Last updated:** [May 8, 2024, 4:22pm UTC](https://community.sendbird.com/t/how-to-embed-sendbird-ai-chatbot-into-a-godaddy-site/9508 "2024-05-08T16:22:18Z")

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Follow the below instructions to embed the Sendbird AI chatbot into a GoDaddy site OR if you have tried embedding it and facing issues like positioning of the Bot widget and delay in rendering the response from the bot.

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## [Way to avoid chat resetting on each page?](https://community.sendbird.com/t/way-to-avoid-chat-resetting-on-each-page/9370)

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**Author:** [@crawdaddy](https://community.sendbird.com/u/crawdaddy)\
**Replies:** 4\
**Last updated:** [May 5, 2024, 3:21pm UTC](https://community.sendbird.com/t/way-to-avoid-chat-resetting-on-each-page/9370 "2024-05-05T15:21:37Z")

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Hello, I’m testing Sendbird and have installed it via script tag on my site. As users navigate to different pages, the chat history resets. Is there a way to avoid this?

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## ["Failed to update response workflow" error when saving a custom response with Function call](https://community.sendbird.com/t/failed-to-update-response-workflow-error-when-saving-a-custom-response-with-function-call/9474)

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**Author:** [@ralphordanza](https://community.sendbird.com/u/ralphordanza)\
**Replies:** 1\
**Last updated:** [May 1, 2024, 2:46pm UTC](https://community.sendbird.com/t/failed-to-update-response-workflow-error-when-saving-a-custom-response-with-function-call/9474 "2024-05-01T14:46:13Z")

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Saving a custom response with a Function call always return a failed to update response workflow error. Removing the Function call then saving it works. So I think this might be a bug Note: I also made sure that there a…

[Next page](https://community.sendbird.com/c/sendbird-ai-agent/52.md?page=1)