# API **URL:** https://community.sendbird.com/c/sendbird-desk/desk-api/33.md [Latest](https://community.sendbird.com/latest.md) · [Categories](https://community.sendbird.com/categories.md) · [Tags](https://community.sendbird.com/tags.md) --- ## [About the API category](https://community.sendbird.com/t/about-the-api-category/196)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [April 17, 2020, 6:50am UTC](https://community.sendbird.com/t/about-the-api-category/196 "2020-04-17T06:50:31Z")
(Replace this first paragraph with a brief description of your new category. This guidance will appear in the category selection area, so try to keep it below 200 characters.) Use the following paragraphs for a longer d… --- ## [Audit Logs - Conversation Views](https://community.sendbird.com/t/audit-logs-conversation-views/11368)
**Author:** [@chrsfrrg](https://community.sendbird.com/u/chrsfrrg)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 10:34am UTC](https://community.sendbird.com/t/audit-logs-conversation-views/11368 "2026-10-19T10:34:58Z")
Hi, We’re currently evaluating Sendbird as a potential chat provider for a healthcare platform. One of our requirements is the ability to audit when an agent accesses or views a conversation, even if they don’t send a … --- ## [Post messages in ticket's conversations with Sendbird Desk API](https://community.sendbird.com/t/post-messages-in-tickets-conversations-with-sendbird-desk-api/7779)
**Author:** [@Diogo\_Goncalves](https://community.sendbird.com/u/Diogo_Goncalves)\ **Replies:** 3\ **Last updated:** [September 15, 2025, 8:47pm UTC](https://community.sendbird.com/t/post-messages-in-tickets-conversations-with-sendbird-desk-api/7779 "2025-09-15T20:47:24Z")
Hi! I would like to know if is there any Sendbird Desk API endpoint to post messages in conversations between agents and customers in Desk tickets. I know that I can list all messages using GET https://desk-api {applica… --- ## [Delay when fetching ticket messages using the API](https://community.sendbird.com/t/delay-when-fetching-ticket-messages-using-the-api/11099)
**Author:** [@bruno.sh](https://community.sendbird.com/u/bruno.sh)\ **Replies:** 0\ **Last updated:** [July 11, 2025, 3:19pm UTC](https://community.sendbird.com/t/delay-when-fetching-ticket-messages-using-the-api/11099 "2025-07-11T15:19:48Z")
\[Problem/Question\] Hello. I am doing an integration with Sendbird desk, where I need to retrieve the ticket messages and allow posting new messages. The entire flow is working but I am noticed some delays when new mes… --- ## [Unassigned ticket can not be closed](https://community.sendbird.com/t/unassigned-ticket-can-not-be-closed/9859)
**Author:** [@Guy\_Guy](https://community.sendbird.com/u/Guy_Guy)\ **Replies:** 4\ **Last updated:** [October 29, 2024, 8:03am UTC](https://community.sendbird.com/t/unassigned-ticket-can-not-be-closed/9859 "2024-10-29T08:03:32Z")
\[Problem\] It appears we can’t close an unassigned ticket via API. However, there is a flow in Desk that auto closes a ticket after some time (even if it is not assigned?) \[SDK Version\] REST API \[Reproduction Steps\] … --- ## [Data export stuck in "scheduled" state for way too long](https://community.sendbird.com/t/data-export-stuck-in-scheduled-state-for-way-too-long/9009)
**Author:** [@Pangpangguy](https://community.sendbird.com/u/Pangpangguy)\ **Replies:** 2\ **Last updated:** [February 5, 2024, 7:51am UTC](https://community.sendbird.com/t/data-export-stuck-in-scheduled-state-for-way-too-long/9009 "2024-02-05T07:51:02Z")
Hi, I have scheduled some data exports for failed webhook about a week ago and they are still in the scheduled status; The volume of data to be exported is quite huge (around 1GB+), but they have been stuck in the “sched… --- ## [How to change Ticket status?](https://community.sendbird.com/t/how-to-change-ticket-status/8167)
**Author:** [@Pedro\_Fritsch](https://community.sendbird.com/u/Pedro_Fritsch)\ **Replies:** 1\ **Last updated:** [August 31, 2023, 10:10pm UTC](https://community.sendbird.com/t/how-to-change-ticket-status/8167 "2023-08-31T22:10:49Z")
Hey there! I’m wondering if there’s a way to change a ticket’s status to “active” without having to send an initial message. Basically, I want to create a ticket and make it “active” right away, without needing to send… --- ## [Separate API keys for staging & prod](https://community.sendbird.com/t/separate-api-keys-for-staging-prod/8156)
**Author:** [@vimutti](https://community.sendbird.com/u/vimutti)\ **Replies:** 1\ **Last updated:** [August 30, 2023, 7:05pm UTC](https://community.sendbird.com/t/separate-api-keys-for-staging-prod/8156 "2023-08-30T19:05:45Z")
\[Problem/Question\] // Detailed description of issue. I already have an API key that we use for staging testing. But in order to ramp the feature, we’d need a separate API key to be used for production. I don’t see anyw… --- ## [Sendbird Desk SDK for Python](https://community.sendbird.com/t/sendbird-desk-sdk-for-python/7780)
**Author:** [@Diogo\_Goncalves](https://community.sendbird.com/u/Diogo_Goncalves)\ **Replies:** 1\ **Last updated:** [July 17, 2023, 5:52am UTC](https://community.sendbird.com/t/sendbird-desk-sdk-for-python/7780 "2023-07-17T05:52:41Z")
Hi! Are there any plans to build a Sendbird Desk SDK for python? When will it be available? --- ## [Is there any api to retrieve a perticular message of a ticket using message id](https://community.sendbird.com/t/is-there-any-api-to-retrieve-a-perticular-message-of-a-ticket-using-message-id/7460)
**Author:** [@ayush\_sharma](https://community.sendbird.com/u/ayush_sharma)\ **Replies:** 1\ **Last updated:** [July 4, 2023, 7:44pm UTC](https://community.sendbird.com/t/is-there-any-api-to-retrieve-a-perticular-message-of-a-ticket-using-message-id/7460 "2023-07-04T19:44:19Z")
Is there any api to retrieve a particular message of a ticket using message id // Detailed description of issue. I found this one but not working even if message id is correct GET https://api-{application\_id}.sendbird… --- ## [New ticket note rendering after refresh page](https://community.sendbird.com/t/new-ticket-note-rendering-after-refresh-page/7295)
**Author:** [@Vitalii\_Moroz](https://community.sendbird.com/u/Vitalii_Moroz)\ **Replies:** 2\ **Last updated:** [May 15, 2023, 8:03am UTC](https://community.sendbird.com/t/new-ticket-note-rendering-after-refresh-page/7295 "2023-05-15T08:03:08Z")
\[Problem/Question\] I need to send ticket notes with platform api request. But can see new notes only after refresh page. For my feature it’s expected to see this notes immediately after sending it with api request. Is… --- ## [Creates a new group channel](https://community.sendbird.com/t/creates-a-new-group-channel/2357)
**Author:** [@qifeng998130](https://community.sendbird.com/u/qifeng998130)\ **Replies:** 2\ **Last updated:** [September 15, 2022, 6:25am UTC](https://community.sendbird.com/t/creates-a-new-group-channel/2357 "2022-09-15T06:25:41Z")
help： \[Sendbird Desk Platform API\]: POST https://api-{application\_id}.sendbird.com/v3/group\_channels then,response error ‘{“message”:"\\“Maximum \\“channel join\\” count reached.\\” \[MAX:2000\]",“code”:400203,“error”:true}’ … --- ## [I have 100 group channel and I sent message to 20 group channel How to get 10 unique group channel recently replied by me can you please provide the query for this we need query for platform API](https://community.sendbird.com/t/i-have-100-group-channel-and-i-sent-message-to-20-group-channel-how-to-get-10-unique-group-channel-recently-replied-by-me-can-you-please-provide-the-query-for-this-we-need-query-for-platform-api/5577)
**Author:** [@Nikhil\_Dhumne](https://community.sendbird.com/u/Nikhil_Dhumne)\ **Replies:** 1\ **Last updated:** [September 14, 2022, 4:51am UTC](https://community.sendbird.com/t/i-have-100-group-channel-and-i-sent-message-to-20-group-channel-how-to-get-10-unique-group-channel-recently-replied-by-me-can-you-please-provide-the-query-for-this-we-need-query-for-platform-api/5577 "2022-09-14T04:51:22Z")
I have 100 group channel and I sent message to 20 group channel How to get \*\* 10 unique group channel recently replied by me\*\* can you please provide the query for this we need query for platform API Thanks you --- ## [How to change the ID of already created users in sendbird?](https://community.sendbird.com/t/how-to-change-the-id-of-already-created-users-in-sendbird/4804)
**Author:** [@Gaurav\_Sarma](https://community.sendbird.com/u/Gaurav_Sarma)\ **Replies:** 3\ **Last updated:** [June 1, 2022, 3:28pm UTC](https://community.sendbird.com/t/how-to-change-the-id-of-already-created-users-in-sendbird/4804 "2022-06-01T15:28:29Z")
How can we change the ID of the existing user who are already created in the SB. The option seems to be disabled on our SB dashboard was wondering if it was possible to request an update for the same using API or any oth… --- ## [How do we authenticate Sendbird Desk using the Platform API? Can't find docs unlike with the JavaScript SDK](https://community.sendbird.com/t/how-do-we-authenticate-sendbird-desk-using-the-platform-api-cant-find-docs-unlike-with-the-javascript-sdk/3042)
**Author:** [@Steve\_Sims](https://community.sendbird.com/u/Steve_Sims)\ **Replies:** 1\ **Last updated:** [September 9, 2021, 5:42pm UTC](https://community.sendbird.com/t/how-do-we-authenticate-sendbird-desk-using-the-platform-api-cant-find-docs-unlike-with-the-javascript-sdk/3042 "2021-09-09T17:42:15Z")
I’m trying to do this but with the Platform API. However there’s only documentation for the SDK’s. Is this possible using the Platform API? How do I construct the request? --- ## [Desk API customer creation doesn't work](https://community.sendbird.com/t/desk-api-customer-creation-doesnt-work/1357)
**Author:** [@Sameer\_Madan](https://community.sendbird.com/u/Sameer_Madan)\ **Replies:** 3\ **Last updated:** [December 2, 2020, 8:45pm UTC](https://community.sendbird.com/t/desk-api-customer-creation-doesnt-work/1357 "2020-12-02T20:45:28Z")
Trying to create a customer using the Desk API. This command fails: curl -X POST -i -H “Content-Type: application/json” -H “SENDBIRDDESKAPITOKEN: {my\_token}” ‘https://desk-api-{my\_app\_id}.sendbird.com/platform/v1/custom… --- ## [Sendbird Desk Platform API](https://community.sendbird.com/t/sendbird-desk-platform-api/573)
**Author:** [@david\_chanin](https://community.sendbird.com/u/david_chanin)\ **Replies:** 3\ **Last updated:** [July 3, 2020, 12:28am UTC](https://community.sendbird.com/t/sendbird-desk-platform-api/573 "2020-07-03T00:28:41Z")
Is there a platform API for Sendbird desk? I see there’s an SDK for Javascript, iOS, and Android, but those all seem like they’re supposed to be used by the client, not the server. Is there a platform API to allow creati… --- ## [Where is the SendBird Desk API documentation?](https://community.sendbird.com/t/where-is-the-sendbird-desk-api-documentation/296)
**Author:** [@Steve\_Sims](https://community.sendbird.com/u/Steve_Sims)\ **Replies:** 2\ **Last updated:** [June 24, 2020, 9:05am UTC](https://community.sendbird.com/t/where-is-the-sendbird-desk-api-documentation/296 "2020-06-24T09:05:58Z")
https://docs.sendbird.com/platform lists Chat and Calls in the lefthand pane, but not Desk. I’ve found SDK’s for various languages on GitHub and elsewhere (JavaScript, Swift, etc.) but since I’m using Ruby, I’ll need to…