# Usage & Pricing & Billing **URL:** https://community.sendbird.com/c/usage-pricing-and-billing/8.md [Latest](https://community.sendbird.com/latest.md) · [Categories](https://community.sendbird.com/categories.md) · [Tags](https://community.sendbird.com/tags.md) --- ## [About the Usage & Pricing & Billing category](https://community.sendbird.com/t/about-the-usage-pricing-billing-category/21)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [March 25, 2020, 9:32am UTC](https://community.sendbird.com/t/about-the-usage-pricing-billing-category/21 "2020-03-25T09:32:38Z")
Information regarding feature usage, pricing and billing. --- ## [How to obtain a VAT-compliant invoice from Sendbird (non-EU) for Polish tax purposes?](https://community.sendbird.com/t/how-to-obtain-a-vat-compliant-invoice-from-sendbird-non-eu-for-polish-tax-purposes/11319)
**Author:** [@Marek](https://community.sendbird.com/u/Marek)\ **Replies:** 0\ **Last updated:** [May 25, 2026, 10:44am UTC](https://community.sendbird.com/t/how-to-obtain-a-vat-compliant-invoice-from-sendbird-non-eu-for-polish-tax-purposes/11319 "2026-05-25T10:44:48Z")
Hello Sendbird Team, We are a company based in Poland (EU) using Sendbird on a paid plan. Under Polish VAT law, invoices from non-EU suppliers for B2B services must include: Buyer’s full legal name, address, and EU or… --- ## [How to reduce the File storage size (delete profile image)](https://community.sendbird.com/t/how-to-reduce-the-file-storage-size-delete-profile-image/11267)
**Author:** [@itsbeomy](https://community.sendbird.com/u/itsbeomy)\ **Replies:** 1\ **Last updated:** [January 8, 2026, 3:00am UTC](https://community.sendbird.com/t/how-to-reduce-the-file-storage-size-delete-profile-image/11267 "2026-01-08T03:00:14Z")
My file storage space is too small, so I can’t send files in chat. I’m using Sendbird’s file storage for my profile images, and I’d like to move them to a different location. How do I delete my existing profile images? … --- ## [Clarification on Requirements for Audio Calls in Sendbird](https://community.sendbird.com/t/clarification-on-requirements-for-audio-calls-in-sendbird/10400)
**Author:** [@Balaraju](https://community.sendbird.com/u/Balaraju)\ **Replies:** 1\ **Last updated:** [December 15, 2025, 8:07am UTC](https://community.sendbird.com/t/clarification-on-requirements-for-audio-calls-in-sendbird/10400 "2025-12-15T08:07:14Z")
I would like to use only the audio call product(direct call) in Sendbird. Is adding credits for calls sufficient to keep the account active, or are there additional charges or subscriptions required? I’m currently a new … --- ## [Application limits](https://community.sendbird.com/t/application-limits/11139)
**Author:** [@Yuza\_Def](https://community.sendbird.com/u/Yuza_Def)\ **Replies:** 1\ **Last updated:** [July 30, 2025, 9:16pm UTC](https://community.sendbird.com/t/application-limits/11139 "2025-07-30T21:16:33Z")
I’m new to sendbird with developer plan. From what I read in Sendbird documentation, it says an organization can have up to 1000 applications. But on my dashboard, I am seeing this note: “This organization can have up to… --- ## [What is the importance of the channel manager?](https://community.sendbird.com/t/what-is-the-importance-of-the-channel-manager/10133)
**Author:** [@Baonhihoangbang](https://community.sendbird.com/u/Baonhihoangbang)\ **Replies:** 0\ **Last updated:** [September 27, 2024, 3:49am UTC](https://community.sendbird.com/t/what-is-the-importance-of-the-channel-manager/10133 "2024-09-27T03:49:05Z")
Though I’m aware that the Channel Manager may have certain special authorities or roles in managing group channels on the website, I’m curious to understand more. Why does Sendbird recommend creating a Channel Manager be… --- ## [Peak concurrent connections count is wrong](https://community.sendbird.com/t/peak-concurrent-connections-count-is-wrong/8854)
**Author:** [@Ayan\_Bandyopadhyay](https://community.sendbird.com/u/Ayan_Bandyopadhyay)\ **Replies:** 3\ **Last updated:** [May 13, 2024, 5:06pm UTC](https://community.sendbird.com/t/peak-concurrent-connections-count-is-wrong/8854 "2024-05-13T17:06:36Z")
My daily peak concurrent connections is 6, but my monthly peak concurrent connections is 11. Not sure what’s happening here. 6 actually seems too high as well, because I only have 2-3 tabs open at a time and I’m the only… --- ## [Cant use calls anymore after tried out developer plan!](https://community.sendbird.com/t/cant-use-calls-anymore-after-tried-out-developer-plan/9133)
**Author:** [@projectsferadev](https://community.sendbird.com/u/projectsferadev)\ **Replies:** 0\ **Last updated:** [March 1, 2024, 12:04pm UTC](https://community.sendbird.com/t/cant-use-calls-anymore-after-tried-out-developer-plan/9133 "2024-03-01T12:04:25Z")
Please how can i cancel developer plan immediately so i get back calls. All we need is a call api, but its disappeared after i have activated free developer plan. Now plan is canceled but it says i need to wait 1 month f… --- ## [Request Remove Organization](https://community.sendbird.com/t/request-remove-organization/8587)
**Author:** [@Byung\_Geun\_Lee](https://community.sendbird.com/u/Byung_Geun_Lee)\ **Replies:** 1\ **Last updated:** [November 24, 2023, 6:05am UTC](https://community.sendbird.com/t/request-remove-organization/8587 "2023-11-24T06:05:20Z")
Please delete the ‘Orwell Health’ organization. Also, please remove all members associated with this organization. I am writing this inquiry because the Orwell Health organization has been deactivated, making it impossi… --- ## [Japan 私は日本語しかわかりません](https://community.sendbird.com/t/japan/8532)
**Author:** [@yanshangyouwu](https://community.sendbird.com/u/yanshangyouwu)\ **Replies:** 0\ **Last updated:** [November 4, 2023, 7:31am UTC](https://community.sendbird.com/t/japan/8532 "2023-11-04T07:31:16Z")
日本人いるかな？ いたら来てほしいな 初めてこれ使うから使い方わからない --- ## [Chat Bot Limits](https://community.sendbird.com/t/chat-bot-limits/8074)
**Author:** [@dextersxlab](https://community.sendbird.com/u/dextersxlab)\ **Replies:** 1\ **Last updated:** [September 13, 2023, 5:28pm UTC](https://community.sendbird.com/t/chat-bot-limits/8074 "2023-09-13T17:28:40Z")
Hello! I am trying to implement Bots in my react native chat app + platform api. Unfortunately there are no clear documentation about the limits of Chat Bots, so I am asking a few questions. Stated in the below docume… --- ## [Group call pricing](https://community.sendbird.com/t/group-call-pricing/5954)
**Author:** [@benglard](https://community.sendbird.com/u/benglard)\ **Replies:** 1\ **Last updated:** [August 2, 2023, 12:49pm UTC](https://community.sendbird.com/t/group-call-pricing/5954 "2023-08-02T12:49:52Z")
If a group call room is open but has no participants, is the application charged? Or is it only charged during the time the room has participants? --- ## [What are the maximum file upload sizes across the different plans?](https://community.sendbird.com/t/what-are-the-maximum-file-upload-sizes-across-the-different-plans/7710)
**Author:** [@jonportman](https://community.sendbird.com/u/jonportman)\ **Replies:** 1\ **Last updated:** [June 29, 2023, 4:17am UTC](https://community.sendbird.com/t/what-are-the-maximum-file-upload-sizes-across-the-different-plans/7710 "2023-06-29T04:17:18Z")
I’ve had some video file uploads rejected in the chat on our React Native app. Still in developer mode, but wondering what you get with each plan in terms of file upload size. --- ## [Pcc에 대해 도움이 필요합니다](https://community.sendbird.com/t/pcc/7669)
**Author:** [@reallife](https://community.sendbird.com/u/reallife)\ **Replies:** 0\ **Last updated:** [June 23, 2023, 7:46am UTC](https://community.sendbird.com/t/pcc/7669 "2023-06-23T07:46:46Z")
안녕하세요, 현재 센드버드를 사용해 채팅 기능이 포함된 앱을 개발하고 있습니다. 프론트 어플리케이션의 경우 Flutter를 통해 개발중입니다. 현재 developer 요금제로 개발을 진행중인데, PCC가 계속 예상되는 이용량을 초과합니다. 거의 대부분 디바이스 하나로 테스트를 하고 있으며, 앱을 최초 실행할 때만 connect()를 호출하고 있습니다. PCC를 줄이기 위해 앱이 백그라… --- ## [How many up limit of group members?](https://community.sendbird.com/t/how-many-up-limit-of-group-members/7251)
**Author:** [@Tony\_Cai](https://community.sendbird.com/u/Tony_Cai)\ **Replies:** 1\ **Last updated:** [May 11, 2023, 8:35am UTC](https://community.sendbird.com/t/how-many-up-limit-of-group-members/7251 "2023-05-11T08:35:37Z")
As title. Is there a way to upgrade up limits of group member amount? --- ## [Billing standard of translating messages](https://community.sendbird.com/t/billing-standard-of-translating-messages/6939)
**Author:** [@msPark](https://community.sendbird.com/u/msPark)\ **Replies:** 1\ **Last updated:** [April 3, 2023, 12:23pm UTC](https://community.sendbird.com/t/billing-standard-of-translating-messages/6939 "2023-04-03T12:23:23Z")
There are two ways to translate messages Auto-translate messages Translate messages on-demand What is the billing standard according to the two cases? For example, in an open channel, there is a chat “I love birds!” … --- ## [How can i be part of over 2000 channels](https://community.sendbird.com/t/how-can-i-be-part-of-over-2000-channels/6725)
**Author:** [@taylor](https://community.sendbird.com/u/taylor)\ **Replies:** 3\ **Last updated:** [March 9, 2023, 1:47am UTC](https://community.sendbird.com/t/how-can-i-be-part-of-over-2000-channels/6725 "2023-03-09T01:47:17Z")
i’ve seen the rule “A member can be part of 2,000 channels.” then if i want to belong in over 2000 channels in a specific account, how can i do? if there is a solution like upgrading plan, please let me know. thank yo… --- ## [Maximum member in Suppergroup with Pro 5k plan](https://community.sendbird.com/t/maximum-member-in-suppergroup-with-pro-5k-plan/6248)
**Author:** [@Quoc\_Tran](https://community.sendbird.com/u/Quoc_Tran)\ **Replies:** 1\ **Last updated:** [January 6, 2023, 5:03am UTC](https://community.sendbird.com/t/maximum-member-in-suppergroup-with-pro-5k-plan/6248 "2023-01-06T05:03:51Z")
i’m using Pro 5k plan and want to create a super group with 10k users, is that possible? --- ## ['Invalid login attempt' when I sign into my account](https://community.sendbird.com/t/invalid-login-attempt-when-i-sign-into-my-account/5943)
**Author:** [@AbleAnalytics](https://community.sendbird.com/u/AbleAnalytics)\ **Replies:** 1\ **Last updated:** [November 14, 2022, 5:36am UTC](https://community.sendbird.com/t/invalid-login-attempt-when-i-sign-into-my-account/5943 "2022-11-14T05:36:30Z")
As the following picture, I can’t sign into my account. I think the account is locked. Please let me know how to solve this problem. Thank you for your help. --- ## [Very annoying that billing proccessed after deactivate my account](https://community.sendbird.com/t/very-annoying-that-billing-proccessed-after-deactivate-my-account/5851)
**Author:** [@Ian\_Lim](https://community.sendbird.com/u/Ian_Lim)\ **Replies:** 3\ **Last updated:** [November 8, 2022, 1:41pm UTC](https://community.sendbird.com/t/very-annoying-that-billing-proccessed-after-deactivate-my-account/5851 "2022-11-08T13:41:33Z")
This is third time that biling processed after deactivate my account. should i have to send email every month? even i can’t send a email via sendbird contact us page because i’m Inactive organization. i’m very annoyin… --- ## [Does voice calling require a subscription?](https://community.sendbird.com/t/does-voice-calling-require-a-subscription/5701)
**Author:** [@mattspeterson](https://community.sendbird.com/u/mattspeterson)\ **Replies:** 1\ **Last updated:** [September 30, 2022, 2:37am UTC](https://community.sendbird.com/t/does-voice-calling-require-a-subscription/5701 "2022-09-30T02:37:25Z")
I’m working on a proof of concept of voice-only calling integration into our web app. My tests are going well so far, but I was wondering how exactly billing works in this scenario. For voice calling only (no chat), will… --- ## [How many applications can I have with one account?](https://community.sendbird.com/t/how-many-applications-can-i-have-with-one-account/5328)
**Author:** [@dhkim2](https://community.sendbird.com/u/dhkim2)\ **Replies:** 2\ **Last updated:** [August 17, 2022, 12:23am UTC](https://community.sendbird.com/t/how-many-applications-can-i-have-with-one-account/5328 "2022-08-17T00:23:37Z")
I wonder how many applications can I have for each plan. (stater, pro, enterprise …) --- ## [I can't activate sendbird call](https://community.sendbird.com/t/i-cant-activate-sendbird-call/5327)
**Author:** [@senicy](https://community.sendbird.com/u/senicy)\ **Replies:** 0\ **Last updated:** [August 16, 2022, 3:56am UTC](https://community.sendbird.com/t/i-cant-activate-sendbird-call/5327 "2022-08-16T03:56:43Z")
I want to use sendbird call in the application dashboard. So, I clicked “Activate Now” and It shows a error message. “‘App\_id’ violates unique constraint.” How can I solve problem? --- ## [What is the maximum number of channels we can create?](https://community.sendbird.com/t/what-is-the-maximum-number-of-channels-we-can-create/4633)
**Author:** [@Sander](https://community.sendbird.com/u/Sander)\ **Replies:** 2\ **Last updated:** [May 11, 2022, 11:42am UTC](https://community.sendbird.com/t/what-is-the-maximum-number-of-channels-we-can-create/4633 "2022-05-11T11:42:31Z")
Hello, I can’t find any documentation on the number of channels (group\_channels/supergroup\_channels) we can create (1000, 20000, unlimited?). We are building an online meta environment in which users are allowed to star… --- ## [Sendbird Calls Pricing](https://community.sendbird.com/t/sendbird-calls-pricing/4291)
**Author:** [@crom08](https://community.sendbird.com/u/crom08)\ **Replies:** 1\ **Last updated:** [March 28, 2022, 11:46am UTC](https://community.sendbird.com/t/sendbird-calls-pricing/4291 "2022-03-28T11:46:37Z")
We are only using ‘Sendbird Calls’. However, the free trial has 6 days left. Can’t use ‘Sendbird Calls’ after 6 days? After the free trial is over, I want to continue using ‘Sendbird Calls’ even if there is a fee. Wha…