# Admin View: Recently Updated

**URL:** https://community.sendbird.com/t/admin-view-recently-updated/1057
**Category:** Sendbird Desk
**Tags:** chatsdk
**Created:** [September 28, 2020, 3:44pm UTC](https://community.sendbird.com/t/admin-view-recently-updated/1057 "2020-09-28T15:44:35Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![KyleB](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/kyleb/32/444_2.png) [@KyleB](https://community.sendbird.com/u/KyleB)
#### Post date: [September 28, 2020, 3:44pm UTC](https://community.sendbird.com/t/admin-view-recently-updated/1057/1 "2020-09-28T15:44:35Z")

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Hi there,

In the agent view they have a “recently updated” selector but I don’t see this in the Admin view, is this missing or is there a way to filter tickets in desk by recently updated in the Admin view?

Thank you!  
Kyle

 ![Screenshot 2020-09-28 at 11.31.11](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/1X/6121ec1a407222812a68c47a16a69ceaea25cee2.png)

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### Author: ![Jason](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/jason/32/488_2.png) [@Jason](https://community.sendbird.com/u/Jason)
#### Post date: [September 28, 2020, 10:29pm UTC](https://community.sendbird.com/t/admin-view-recently-updated/1057/2 "2020-09-28T22:29:06Z")

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Hi Kyle,

Thanks so much for your message. I will ask our Desk team if there is a plan to add a Recently Updated filter. I hope you don’t mind me asking, but what would like to have been recently updated, please?

Are we talking about a new message has been added or the status of the ticket, the agent might have been changed, or all of the above?

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### Author: ![KyleB](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/kyleb/32/444_2.png) [@KyleB](https://community.sendbird.com/u/KyleB)
#### Post date: [September 29, 2020, 4:07pm UTC](https://community.sendbird.com/t/admin-view-recently-updated/1057/3 "2020-09-29T16:07:34Z")

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Thanks Jason, so for our use case, when the user (not our support user) writes a message back to us would = recently updated.

That way we can filter by tickets that have recent messages vs. ones that are dormant.

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### Author: ![KyleB](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/kyleb/32/444_2.png) [@KyleB](https://community.sendbird.com/u/KyleB)
#### Post date: [September 29, 2020, 4:48pm UTC](https://community.sendbird.com/t/admin-view-recently-updated/1057/4 "2020-09-29T16:48:33Z")

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Adding it as a column would be handy too. The created date is less relevant then when a conversation was updated (for this usecase at least)

![Screenshot 2020-09-29 at 12.47.54](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/1X/053f3e1c5390ab64857b63231b2978b9704655a8.png)