# An Agent Xing out of a window does not auto-transfer their tickets to other Agents, regardless of "Bulk ticket transfer"

**URL:** <https://community.sendbird.com/t/an-agent-xing-out-of-a-window-does-not-auto-transfer-their-tickets-to-other-agents-regardless-of-bulk-ticket-transfer/498>\
**Category:** Sendbird Desk\
**Tags:** desk\
**Created:** [June 23, 2020, 7:02pm UTC](https://community.sendbird.com/t/an-agent-xing-out-of-a-window-does-not-auto-transfer-their-tickets-to-other-agents-regardless-of-bulk-ticket-transfer/498 "2020-06-23T19:02:27Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Steve\_Sims](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/steve_sims/32/233_2.png) [@Steve\_Sims](https://community.sendbird.com/u/Steve_Sims)\
**Post date:** [June 23, 2020, 7:02pm UTC](https://community.sendbird.com/t/an-agent-xing-out-of-a-window-does-not-auto-transfer-their-tickets-to-other-agents-regardless-of-bulk-ticket-transfer/498/1 "2020-06-23T19:02:27Z")

</div>

I tested this manually myself last Thursday, June 18, 2020:

`Bulk ticket transfer` enabled means that Agents are prompted to transfer their active and idle tickets when they manually change their status to Away or Offline. They can pick which team receives their tickets. If they sign out of their account or X out of the browser, tickets are not transferred.

`Bulk ticket transfer` disabled means their tickets are transferred automatically when they manually change their status to Offline, but not Away. Tickets are also transferred if they sign out of their account, but not if they X out of the browser.

There is no workaround because Agents will forget to manually sign out.

---

<div class="post-metadata">

**Author:** ![Steve\_Sims](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/steve_sims/32/233_2.png) [@Steve\_Sims](https://community.sendbird.com/u/Steve_Sims)\
**Post date:** [June 23, 2020, 7:04pm UTC](https://community.sendbird.com/t/an-agent-xing-out-of-a-window-does-not-auto-transfer-their-tickets-to-other-agents-regardless-of-bulk-ticket-transfer/498/2 "2020-06-23T19:04:02Z")

</div>

I tried to report this as an issue on [https://dashboard.sendbird.com/settings/contact\_us](https://dashboard.sendbird.com/settings/contact_us) but reporting issues results in an error:

 ![Something went wrong](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/1X/2789faa094b20e653762972e7a9e872e6828cfb8.png)

---

<div class="post-metadata">

**Author:** ![eric.kim](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/eric.kim/32/8_2.png) [@eric.kim](https://community.sendbird.com/u/eric.kim)\
**Post date:** [June 26, 2020, 8:40am UTC](https://community.sendbird.com/t/an-agent-xing-out-of-a-window-does-not-auto-transfer-their-tickets-to-other-agents-regardless-of-bulk-ticket-transfer/498/3 "2020-06-26T08:40:51Z")

</div>

@Steve_Sims Hi thanks for your inquiry!

Would you like to take a look at this guide?

> **[Notion – The all-in-one workspace for your notes, tasks, wikis, and databases.](https://www.notion.so/New-bulk-transfer-tickets-2528a29ecc414624a4387a4fd6055f74)**
>
> A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team