# Call.user.profileUrl appears to be always empty

**URL:** https://community.sendbird.com/t/call-user-profileurl-appears-to-be-always-empty/10072
**Category:** iOS
**Tags:** sendbird-call, ios
**Created:** [September 12, 2024, 8:23pm UTC](https://community.sendbird.com/t/call-user-profileurl-appears-to-be-always-empty/10072 "2024-09-12T20:23:02Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![sosthoff](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@sosthoff](https://community.sendbird.com/u/sosthoff)
#### Post date: [September 12, 2024, 8:23pm UTC](https://community.sendbird.com/t/call-user-profileurl-appears-to-be-always-empty/10072/1 "2024-09-12T20:23:02Z")

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**[Problem/Question]**  
// Detailed description of issue.

when receiving a call via `SendBirdCall.getCall(forUUID: action.callUUID)` in `public func provider(_ provider: CXProvider, perform action: CXAnswerCallAction) {`of my `CXProviderDelegate`, the `profileURL` of `caller` and `callee` are “” respectively even though both are certainly defined and displayed elsewhere. Any suggestion on what I might be doing wrong?

* * *

// If problem, please fill out the below. If question, please delete.  
1.10.21  
// What version of the SDK are you using?

> **[GitHub - sendbird/sendbird-calls-ios: A guide of Sendbird Calls SDK for iOS for an...](https://github.com/sendbird/sendbird-calls-ios)**
>
> A guide of Sendbird Calls SDK for iOS for an engaging voice and video call experience.

**[Reproduction Steps]**  
// Please provide reproduction steps and, if possible, code snippets.  
 ![Screenshot 2024-09-12 at 13.18.56](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/2/2c4ffefcea9dd48478516a6bf0da7e8e3ac6ca86.png)

100%  
// How frequently is this issue occurring?

Medium  
// How is this currently impacting your implementation?

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### Author: ![sosthoff](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@sosthoff](https://community.sendbird.com/u/sosthoff)
#### Post date: [September 12, 2024, 8:24pm UTC](https://community.sendbird.com/t/call-user-profileurl-appears-to-be-always-empty/10072/2 "2024-09-12T20:24:36Z")

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![Screenshot 2024-09-12 at 13.19.31](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/0/02ac454f918aba5ab4f928638acd0a484396e723.png)  
was only allowed to add one resource

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### Author: ![Miyoung\_Han](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/miyoung_han/32/183_2.png) [@Miyoung\_Han](https://community.sendbird.com/u/Miyoung_Han)
#### Post date: [September 20, 2024, 11:25pm UTC](https://community.sendbird.com/t/call-user-profileurl-appears-to-be-always-empty/10072/3 "2024-09-20T23:25:18Z")

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Hi @sosthoff

Welcome to the Sendbird Community!  
If possible, could you DM me about your application ID and the test user ID?