# Cannot access Dashboard "Free Trial couldn't be activated"

**URL:** <https://community.sendbird.com/t/cannot-access-dashboard-free-trial-couldnt-be-activated/6286>\
**Category:** Sendbird Dashboard\
**Tags:** dashboard\
**Created:** [January 5, 2023, 2:53am UTC](https://community.sendbird.com/t/cannot-access-dashboard-free-trial-couldnt-be-activated/6286 "2023-01-05T02:53:57Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![bangtguh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/bangtguh/32/3412_2.png) [@bangtguh](https://community.sendbird.com/u/bangtguh)\
**Post date:** [January 5, 2023, 2:53am UTC](https://community.sendbird.com/t/cannot-access-dashboard-free-trial-couldnt-be-activated/6286/1 "2023-01-05T02:53:57Z")

</div>

Hi,  
Since January my team can’t access any features in Sendbird Dashboard.  
The error is as attached in the following screenshot.

My organization is using paid service and I checked with Finance team that there are no pending billing.  
Please help me, this is blocking our business process.

P.S:  
I contacted CS 2 days ago but haven’t got any response yet besides the autoreply.  
My case number is: 00061799

 ![Screen Shot 2023-01-05 at 9.49.04 AM](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/b/b0160f7fec5d56078987538a69e3c2c7f803b563.png)

---

<div class="post-metadata">

**Author:** ![Tyler](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/tyler/32/810_2.png) [@Tyler](https://community.sendbird.com/u/Tyler)\
**Post date:** [January 5, 2023, 4:55am UTC](https://community.sendbird.com/t/cannot-access-dashboard-free-trial-couldnt-be-activated/6286/2 "2023-01-05T04:55:56Z")

</div>

Hi @bangtguh,

It looks like our team is looking into this. I’ll update your case once we’ve corrected this issue.  
I apologize for the delay and inconvenience.

---

<div class="post-metadata">

**Author:** ![Tyler](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/tyler/32/810_2.png) [@Tyler](https://community.sendbird.com/u/Tyler)\
**Post date:** [January 5, 2023, 4:56am UTC](https://community.sendbird.com/t/cannot-access-dashboard-free-trial-couldnt-be-activated/6286/3 "2023-01-05T04:56:08Z")

</div>