# Dashboard error

**URL:** <https://community.sendbird.com/t/dashboard-error/8224>\
**Category:** Sendbird Dashboard\
**Created:** [September 11, 2023, 4:32pm UTC](https://community.sendbird.com/t/dashboard-error/8224 "2023-09-11T16:32:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DanielDAlessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/danieldalessandro/32/4510_2.png) [@DanielDAlessandro](https://community.sendbird.com/u/DanielDAlessandro)\
**Post date:** [September 11, 2023, 4:32pm UTC](https://community.sendbird.com/t/dashboard-error/8224/1 "2023-09-11T16:32:42Z")

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Hello everyone, hope everyone fine! 🙂

I have some users when log into dashboard got this error “Required permission validation failed”

![Captura de Tela 2023-09-11 às 13.32.03](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/a/a12da211c48b93e5957dd10cfdc7ba4def24b1a1.png)

Anyone know how to fix it ?

Thanks in advance

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**Author:** ![uday.bhaskar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/uday.bhaskar/32/3966_2.png) [@uday.bhaskar](https://community.sendbird.com/u/uday.bhaskar)\
**Post date:** [September 12, 2023, 5:11am UTC](https://community.sendbird.com/t/dashboard-error/8224/3 "2023-09-12T05:11:02Z")

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Hello @DanielDAlessandro, Welcome to Sendbird Communtiy.

I noticed that your organization has Dashboard members with custom roles assigned.

Can you provide a few sample dashboard users where the issue has been seen through DM?

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**Author:** ![uday.bhaskar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/uday.bhaskar/32/3966_2.png) [@uday.bhaskar](https://community.sendbird.com/u/uday.bhaskar)\
**Post date:** [September 13, 2023, 4:12am UTC](https://community.sendbird.com/t/dashboard-error/8224/4 "2023-09-13T04:12:18Z")

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Thank you, @DanielDAlessandro , for sharing the details with us through DM.

After checking the issue, we have a quick fix for you. To address the issue, please add a new permission `Organization > General > View` to the custom role.

Additionally, It is mandatory to create a moderator user and link them to the Dashboard member in order to view messages in the channels.

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**Author:** ![DanielDAlessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/danieldalessandro/32/4510_2.png) [@DanielDAlessandro](https://community.sendbird.com/u/DanielDAlessandro)\
**Post date:** [September 13, 2023, 1:29pm UTC](https://community.sendbird.com/t/dashboard-error/8224/5 "2023-09-13T13:29:01Z")

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Uday thank you for the fast answer!

This totally works for us.

Thanks!