# Desk not Working

**URL:** <https://community.sendbird.com/t/desk-not-working/294>\
**Category:** Sendbird Desk\
**Tags:** desk-sdk\
**Created:** [May 21, 2020, 4:49pm UTC](https://community.sendbird.com/t/desk-not-working/294 "2020-05-21T16:49:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jason\_Brown](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/jason_brown/32/162_2.png) [@Jason\_Brown](https://community.sendbird.com/u/Jason_Brown)\
**Post date:** [May 21, 2020, 4:49pm UTC](https://community.sendbird.com/t/desk-not-working/294/1 "2020-05-21T16:49:45Z")

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When attempting to use the SDK, the auth request to

`https://desk-api-{MY_APP_ID}.sendbird.com/sapi/customers/auth/` just fails.

Is Desk still an active and supported product?

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**Author:** ![Jason\_Brown](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/jason_brown/32/162_2.png) [@Jason\_Brown](https://community.sendbird.com/u/Jason_Brown)\
**Post date:** [May 22, 2020, 3:53pm UTC](https://community.sendbird.com/t/desk-not-working/294/2 "2020-05-22T15:53:57Z")

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If anyone else stumbles upon this you’ll need to reach out to sales.

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**Author:** ![Mike\_Oh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/mike_oh/32/53_2.png) [@Mike\_Oh](https://community.sendbird.com/u/Mike_Oh)\
**Post date:** [June 12, 2020, 6:03am UTC](https://community.sendbird.com/t/desk-not-working/294/3 "2020-06-12T06:03:13Z")

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If you can access ticket tab on the dashboard, your app is available.  
If your app is off, please contact sales.

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**Author:** ![Gabriel](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/gabriel/32/299_2.png) [@Gabriel](https://community.sendbird.com/u/Gabriel)\
**Post date:** [June 24, 2020, 9:08am UTC](https://community.sendbird.com/t/desk-not-working/294/4 "2020-06-24T09:08:01Z")

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I’m having the same issue, is there any workaround? Or I have to contact sales to have that tab in my dashboard?