# Does Sendbird have a chatbot?

**URL:** <https://community.sendbird.com/t/does-sendbird-have-a-chatbot/8243>\
**Category:** FAQs & Guides\
**Tags:** chatbot, ai-chatbot\
**Created:** [September 14, 2023, 4:46am UTC](https://community.sendbird.com/t/does-sendbird-have-a-chatbot/8243 "2023-09-14T04:46:49Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Sendbird](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/sendbird/32/5002_2.png) [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Post date:** [September 14, 2023, 4:46am UTC](https://community.sendbird.com/t/does-sendbird-have-a-chatbot/8243/1 "2023-09-14T04:46:49Z")

</div>

Sendbird Chat provides support for chatbots through its AI Chatbot feature. This feature allows  
you to integrate AI-powered chatbots into your Sendbird Chat application to enhance the user  
experience and automate certain tasks.

The AI Chatbot feature supports two main integrations: ChatGPT and Salesforce Connector.

1. **ChatGPT Integration** : Sendbird has integrated with OpenAI’s ChatGPT model to  
provide advanced conversational capabilities to chatbots. ChatGPT is a language model  
that can generate human-like responses based on the input it receives. With this  
integration, you can create chatbots that can engage in natural and dynamic  
conversations with users.
2. **Salesforce Connector** : Sendbird also offers integration with Salesforce, a popular  
customer relationship management (CRM) platform. With the Salesforce Connector, you  
can connect your Sendbird Chat application with Salesforce’s AI-powered chatbot  
capabilities. This integration allows you to leverage Salesforce’s AI capabilities to  
provide personalized and contextual responses to users.

Some use cases for Sendbird’s AI chatbot feature include:

1. **Customer Support** : You can use AI chatbots to provide instant responses to common  
customer queries, reducing the workload on your support team and improving response  
times.
2. **Virtual Assistants** : AI chatbots can act as virtual assistants, providing information and  
assistance to users based on their queries. For example, a chatbot can help users find  
relevant articles or resources, make recommendations, or provide personalized  
suggestions.
3. **Sales and Marketing** : AI chatbots can be used to engage with users and provide  
information about products or services. They can answer questions, provide pricing  
details, and even assist with the sales process.

To learn more about Sendbird’s AI Chatbot feature and how to integrate ChatGPT or Salesforce  
Connector into your Sendbird Chat application, you can refer to the following documentation:

1. **Sendbird Chat Platform API - AI Chatbot Overview** : This document provides an  
overview of the AI Chatbot feature in Sendbird Chat and explains how to integrate  
chatbots using the platform API. You can find more information at: [AI Chatbot Overview](https://sendbird.com/docs/chat/platform-api/v3/ai-chatbot/ai-chatbot-overview#1-overview)
2. **Sendbird Blog - Introducing ChatGPT Integration** : This blog post introduces the  
integration of OpenAI’s ChatGPT model with Sendbird Chat. It explains the benefits of  
using ChatGPT for chatbots and provides examples of how it can be used. You can find  
more information at: [Introducing ChatGPT Integration](https://sendbird.com/blog/introducing-chatgpt-integration-ai-chatbot)
3. **Sendbird Support Chat Guide - Integrate with AI Chatbot (Salesforce Connector)**:  
This guide explains how to integrate Sendbird Chat with Salesforce’s AI chatbot  
capabilities using the Salesforce Connector. It provides step-by-step instructions on  
setting up the integration and configuring the chatbot. You can find more information at:  
[Integrate with AI Chatbot - Salesforce Connector](https://sendbird.com/docs/support-chat/guide/v1/salesforce-connector/integrate-with-ai-chatbot#1-integrate-with-sendbird-ai-chatbot)

By leveraging Sendbird’s AI Chatbot feature, you can create intelligent and interactive chatbots  
that can provide immediate assistance, answer user queries, and automate various tasks within  
your Sendbird Chat application.