# Forgot password dashboard **URL:** \ **Category:** Sendbird Dashboard\ **Created:** [April 15, 2024, 6:51pm UTC](https://community.sendbird.com/t/forgot-password-dashboard/9362 "2024-04-15T18:51:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![paul12p](https://avatars.discourse-cdn.com/v4/letter/p/49beb7/32.png) [@paul12p](https://community.sendbird.com/u/paul12p)\ **Post date:** [April 15, 2024, 6:51pm UTC](https://community.sendbird.com/t/forgot-password-dashboard/9362/1 "2024-04-15T18:51:14Z")
The email never arrives in my mailbox. HELP. Almost 10 attempts. ![Screenshot 2024-04-15 at 2.49.36 PM](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/e/e3454af6878bfda8e52a4f2486bdd696a1f45933.png) ---
**Author:** ![Tyler](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/tyler/32/810_2.png) [@Tyler](https://community.sendbird.com/u/Tyler)\ **Post date:** [April 16, 2024, 11:45pm UTC](https://community.sendbird.com/t/forgot-password-dashboard/9362/2 "2024-04-16T23:45:45Z")
Hi @paul12p, Let me see if I can check why you haven’t received an email. ---
**Author:** ![Tyler](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/tyler/32/810_2.png) [@Tyler](https://community.sendbird.com/u/Tyler)\ **Post date:** [April 17, 2024, 3:46am UTC](https://community.sendbird.com/t/forgot-password-dashboard/9362/3 "2024-04-17T03:46:09Z")
We took a look at our logging, and we see that the mail relay has shown that everything has been sent successfully. Also, you have a verified email which means we’ve successfully sent you emails in the past. Can you check your spam folder and see if somehow it’s getting there? ---
**Author:** ![paul12p](https://avatars.discourse-cdn.com/v4/letter/p/49beb7/32.png) [@paul12p](https://community.sendbird.com/u/paul12p)\ **Post date:** [April 17, 2024, 3:55pm UTC](https://community.sendbird.com/t/forgot-password-dashboard/9362/4 "2024-04-17T15:55:06Z")
Hi, I checked my spam folder and i didn’t receive any email.