# Full attached image not loading in place of thumbnail

**URL:** <https://community.sendbird.com/t/full-attached-image-not-loading-in-place-of-thumbnail/6916>\
**Category:** iOS\
**Created:** [March 30, 2023, 3:39pm UTC](https://community.sendbird.com/t/full-attached-image-not-loading-in-place-of-thumbnail/6916 "2023-03-30T15:39:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rburakou](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/rburakou/32/3810_2.png) [@rburakou](https://community.sendbird.com/u/rburakou)\
**Post date:** [March 30, 2023, 3:39pm UTC](https://community.sendbird.com/t/full-attached-image-not-loading-in-place-of-thumbnail/6916/1 "2023-03-30T15:39:47Z")

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**[Problem/Question]**  
Hello!

Imagine I send an jpg image to a group chat from the Desk Dashboard, it is sent as a FileMessage.  
The FileMessage has 3 thumbnails, first being a 10x10 image.  
This thumbnail is downloaded and cached at {message.requestId}.jpg

When a full image is requested to be downloaded, it checks in cache for {message.requestId}.jpg, finds the 10x10 already there, and just shows that tiny image, instead of downloading the full one.

* * *

// If problem, please fill out the below. If question, please delete.  
**[UIKit Version]**

SendBirdDesk (1.1.2)  
SendBirdUIKit (3.5.2)  
SendbirdChatSDK (4.6.2)

**[Reproduction Steps]**  
Thumbnail is loaded here

> **[monosnap.com](https://monosnap.com/file/ln5vGqIG5Tj17592hTOpheYHJSclON)**
>
> Monosnap screenshot tool for Mac and PC with own cloud storage. Take screenshots, record videos and upload files directly to the cloud. Just in one click.

Full image is loaded here.

> **[monosnap.com](https://monosnap.com/file/2O1HoK51fVOi3GkF7mE1DTjIF66v4i)**
>
> Monosnap screenshot tool for Mac and PC with own cloud storage. Take screenshots, record videos and upload files directly to the cloud. Just in one click.

CacheKey is the same for both.

**[Frequency]**  
Always

**[Current impact]**  
Images sent from dashboard not working.

---

<div class="post-metadata">

**Author:** ![Miyoung\_Han](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/miyoung_han/32/183_2.png) [@Miyoung\_Han](https://community.sendbird.com/u/Miyoung_Han)\
**Post date:** [March 30, 2023, 7:36pm UTC](https://community.sendbird.com/t/full-attached-image-not-loading-in-place-of-thumbnail/6916/2 "2023-03-30T19:36:29Z")

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Hi @rburakou  
Welcome to Sendbird Community!

Currently, our Sendbird Desk automatically generates three sizes of thumbnails below, and the UIKit will refer to the first thumbnail by default. That’s why you can only get the smallest thumbnail in your client desk app.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/c/c4f71947193b6e762b4a47fbbc385f8d1a4fc0c5.jpeg)

Thus, we plan on working on this to provide our customers to set thumbnail size by project-level so that customers can freely set their wanted thumbnail size going forward. This work has been included in Q1.