How to access account when 2FA authenticator is unavailable

I have a paid account and I can’t access it because the device that holds my 2FA authenticator is spoilt. How do I regain access to my account?

Hi @Roger_Fong ,

Could you DM me your application ID and your organization member’s email address?
Once I validate your account, I can turn your 2FA authenticator off. You will be able to reset the 2FA again.