# How to contact support

**URL:** <https://community.sendbird.com/t/how-to-contact-support/2846>\
**Category:** FAQs & Guides\
**Tags:** dashboard, contact-support\
**Created:** [August 12, 2021, 5:33pm UTC](https://community.sendbird.com/t/how-to-contact-support/2846 "2021-08-12T17:33:21Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sendbird](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/sendbird/32/5002_2.png) [@Sendbird](https://community.sendbird.com/u/Sendbird)\
**Post date:** [August 12, 2021, 5:33pm UTC](https://community.sendbird.com/t/how-to-contact-support/2846/1 "2021-08-12T17:33:21Z")

</div>

This article explains where to reach out for support when you have a problem or question.  
The best place you want to visit is sendbird **“Dashboard”** \> **"Contact Us**" page ([Dashboard | Sendbird](https://dashboard.sendbird.com/settings/contact_us)).

 ![](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/5/5057e4eb0c65175de72b765c598f54427b3192b7.png)

In the “Contact us” page, You will see the webform that looks like the image below:

 ![](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/0/0d3a637626a7efd1510955875b434bb290ca6f05.png)

There are 7 different issue type and we highly recommend you select the most relevant issue type in order to have a support case assigned to the proper team that has the answer for your question.

![](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/1/11908fc0d15dc9d0a017dfd1da92dbbfbf17d638.png)

Here are the details of each Issue type:

1. **Sales Inquiry** - Application/Service Plan Upgrade
2. **Service Limit Increase** - Rate Limit increase
3. **Subscription & Billing** - Charged wrong, Cancelation
4. **Best Practices & Strategy Questions** - implementation question
5. **Technical Issue** - Bug
6. **Feedback & Feature Request** - Product Feedback or new feature request
7. **Other Issues** - Partnership, etc

Based on your support level (Below Base), you might be directed to our community for the issue types of `Best Practices & Strategy Questions` , `Technical Issue` , `Feedback & Feature Request` , and `Other Issues` .

![](https://us1.discourse-cdn.com/flex020/uploads/sendbird/original/2X/6/6f251f50ca559d9f8f305bb7d4d12e0dd3152daf.png)  
Please contact your sales representative or submit a support case with `Sales Inquiry` issue type selected for the support level upgrade.