# Issue Delivering VoIP and Standard Push Notifications on iOS

**URL:** <https://community.sendbird.com/t/issue-delivering-voip-and-standard-push-notifications-on-ios/11000>\
**Category:** iOS\
**Tags:** voice-call\
**Created:** [May 27, 2025, 8:14am UTC](https://community.sendbird.com/t/issue-delivering-voip-and-standard-push-notifications-on-ios/11000 "2025-05-27T08:14:47Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![VladO](https://avatars.discourse-cdn.com/v4/letter/v/779978/32.png) [@VladO](https://community.sendbird.com/u/VladO)\
**Post date:** [May 27, 2025, 8:14am UTC](https://community.sendbird.com/t/issue-delivering-voip-and-standard-push-notifications-on-ios/11000/1 "2025-05-27T08:14:47Z")

</div>

**[Problem/Question]**  
// Detailed description of issue.  
We’re experiencing issues with both VoIP and standard push notifications in our iOS app when using the Sendbird dashboard and direct calls api.

- When we attempt to send a push notification via the dashboard, sometimes it works, but other times it fails with an error.
- We have verified that all APNs certificates and keys are configured correctly. When sending both push and VoIP notifications through our own server (directly to APNs), everything is delivered successfully.
- Therefore, the issue seems to occur only when sending notifications through the Sendbird.
- We are currently using the **Free Trial plan**.

## Could you please help us understand why the dashboard notifications and Voip are inconsistent, and how we can resolve this?

// If problem, please fill out the below. If question, please delete.  
**[SDK Version]**  
// What version of the SDK are you using?  
1.10.22

**[Reproduction Steps]**  
// Please provide reproduction steps and, if possible, code snippets.  
Attempted to send a chat push notification via the dashboard and encountered the following error:  
`Couldn’t send push notification. Status: 0 (org.springframework.web.reactive.function.client.WebClientRequestException) For troubleshooting, see APNs’ guide.`

**[Frequency]**  
// How frequently is this issue occurring?  
Both **APNs push notifications** (sent via the dashboard) and **VoIP notifications** (sent via the API) are not working reliably. As a result, incoming calls and notifications are not being received on iOS devices.

**[Current impact]**  
// How is this currently impacting your implementation?  
Both **APNs push notifications** and **VoIP calls** are not working, which prevents us from receiving incoming calls and notifications on iOS devices.