# Missing chats in widget

**URL:** <https://community.sendbird.com/t/missing-chats-in-widget/9671>\
**Category:** Sendbird Support Chat\
**Created:** [June 17, 2024, 10:47pm UTC](https://community.sendbird.com/t/missing-chats-in-widget/9671 "2024-06-17T22:47:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Ashley\_Smith](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/ashley_smith/32/4849_2.png) [@Ashley\_Smith](https://community.sendbird.com/u/Ashley_Smith)\
**Post date:** [June 17, 2024, 10:47pm UTC](https://community.sendbird.com/t/missing-chats-in-widget/9671/1 "2024-06-17T22:47:08Z")

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Is there any limit on support chats that will show in the list in the widget? Some of our Sendbird chats that are assigned to a specific Salesforce user are missing from their Sendbird Chat widget even though they were there previously.

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**Author:** ![Tyler](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/tyler/32/810_2.png) [@Tyler](https://community.sendbird.com/u/Tyler)\
**Post date:** [June 18, 2024, 8:42am UTC](https://community.sendbird.com/t/missing-chats-in-widget/9671/2 "2024-06-18T08:42:05Z")

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Hello @Ashley_Smith,

There is no inherent limit. If the chat is older, it could require you to scroll down to paginate and load more chats.

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**Author:** ![Ashley\_Smith](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/ashley_smith/32/4849_2.png) [@Ashley\_Smith](https://community.sendbird.com/u/Ashley_Smith)\
**Post date:** [July 15, 2024, 2:25pm UTC](https://community.sendbird.com/t/missing-chats-in-widget/9671/3 "2024-07-15T14:25:15Z")

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Hi @Tyler , would you be able to investigate further why chats are disappearing for us? The chats in question do reappear when the cases are unassigned and reassigned to the Salesforce user. We are confused why they disappear from the window in the first place because they are already assigned correctly in Salesforce and part of the group channel in Sendbird, so there’s no reason we can see from an implementation standpoint that this would be happening. The chats that disappear are seemingly random, so it’s concerning that we may be losing messages from customers that the Salesforce user cannot see.

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**Author:** ![Tyler](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/tyler/32/810_2.png) [@Tyler](https://community.sendbird.com/u/Tyler)\
**Post date:** [July 16, 2024, 12:08am UTC](https://community.sendbird.com/t/missing-chats-in-widget/9671/4 "2024-07-16T00:08:50Z")

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Hi @Ashley_Smith,

This likely requires a much deeper investigation. I would suggest opening a case with our support team via the Dashboard.

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**Author:** ![Addison\_Abercrombie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/addison_abercrombie/32/4363_2.png) [@Addison\_Abercrombie](https://community.sendbird.com/u/Addison_Abercrombie)\
**Post date:** [July 25, 2024, 10:26pm UTC](https://community.sendbird.com/t/missing-chats-in-widget/9671/5 "2024-07-25T22:26:07Z")

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Hi @Ashley_Smith and @Tyler,

I am experiencing the same exact issue at the moment. Did you find a solution to this issue?

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**Author:** ![Ashley\_Smith](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/ashley_smith/32/4849_2.png) [@Ashley\_Smith](https://community.sendbird.com/u/Ashley_Smith)\
**Post date:** [July 26, 2024, 2:14pm UTC](https://community.sendbird.com/t/missing-chats-in-widget/9671/6 "2024-07-26T14:14:37Z")

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@Addison_Abercrombie Still waiting on a solution but please let me know if you figure something out! I will post here as well.