# Not receiving calls when app is in background or killed in MI/Redmi phones

**URL:** <https://community.sendbird.com/t/not-receiving-calls-when-app-is-in-background-or-killed-in-mi-redmi-phones/665>\
**Category:** Android\
**Tags:** voice-call, video-call, sendbird-call, android\
**Created:** [July 17, 2020, 3:11pm UTC](https://community.sendbird.com/t/not-receiving-calls-when-app-is-in-background-or-killed-in-mi-redmi-phones/665 "2020-07-17T15:11:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nemi](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Nemi](https://community.sendbird.com/u/Nemi)\
**Post date:** [July 17, 2020, 3:11pm UTC](https://community.sendbird.com/t/not-receiving-calls-when-app-is-in-background-or-killed-in-mi-redmi-phones/665/1 "2020-07-17T15:11:43Z")

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Hello Team Sendbird,

We have implemented calling in our application.  
Everything works great in other mobile phones but in **MI/Redmi mobile phones** receiver side doesn’t get a call when app is in background or cleared from backstack(i.e. killed by user or system)  
.

please help.

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**Author:** ![Nemi](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Nemi](https://community.sendbird.com/u/Nemi)\
**Post date:** [July 22, 2020, 9:42am UTC](https://community.sendbird.com/t/not-receiving-calls-when-app-is-in-background-or-killed-in-mi-redmi-phones/665/2 "2020-07-22T09:42:02Z")

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@Alex_Preston @Tyler can you guys please help with the above issue.

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**Author:** ![dushantsw](https://avatars.discourse-cdn.com/v4/letter/d/41988e/32.png) [@dushantsw](https://community.sendbird.com/u/dushantsw)\
**Post date:** [July 22, 2020, 1:33pm UTC](https://community.sendbird.com/t/not-receiving-calls-when-app-is-in-background-or-killed-in-mi-redmi-phones/665/3 "2020-07-22T13:33:50Z")

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Have you checked that the app is within “protected apps” list? I believe Redmi has also a “protected apps” list like Huawei, Vivo which disables app in background

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**Author:** ![Tyler](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/tyler/32/810_2.png) [@Tyler](https://community.sendbird.com/u/Tyler)\
**Post date:** [July 22, 2020, 5:11pm UTC](https://community.sendbird.com/t/not-receiving-calls-when-app-is-in-background-or-killed-in-mi-redmi-phones/665/4 "2020-07-22T17:11:48Z")

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Unfortunately, I am not familiar with Java or Android and so I’ll likely not be of any use in this scenario.