# Sendbird dashboard does not display desk ticket created via API
**URL:** https://community.sendbird.com/t/sendbird-dashboard-does-not-display-desk-ticket-created-via-api/7569
**Category:** Sendbird Dashboard
**Tags:** desk, dashboard, chatsdk
**Created:** [June 13, 2023, 7:39am UTC](https://community.sendbird.com/t/sendbird-dashboard-does-not-display-desk-ticket-created-via-api/7569 "2023-06-13T07:39:25Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@zdungx](https://community.sendbird.com/u/zdungx)
#### Post date: [June 13, 2023, 7:39am UTC](https://community.sendbird.com/t/sendbird-dashboard-does-not-display-desk-ticket-created-via-api/7569/1 "2023-06-13T07:39:25Z")
I created a desk ticket via API successfully, but i don’t see the ticket display on Sendbird dashboard.
Or maybe I missed any logic to display on dashboard.
Please help to check.
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### Author:  [@uday.bhaskar](https://community.sendbird.com/u/uday.bhaskar)
#### Post date: [June 13, 2023, 11:06am UTC](https://community.sendbird.com/t/sendbird-dashboard-does-not-display-desk-ticket-created-via-api/7569/3 "2023-06-13T11:06:58Z")
Hello @zdungx,
Until a customer sends the first message, agents can’t see the ticket on the dashboard.
There are two ways to send a message as a customer
1. Using Chat SDK - As `SendBird` instance in a client app is connected to Sendbird server, Desk related events are delivered to the Chat SDK’s [event handlers](https://sendbird.com/docs/chat/v4/javascript/event-handler/managing-channel-event-handlers/add-or-remove-a-channel-event-handler). The event handlers receive callbacks from the server through the `onMessageReceived()` , `onUserJoined()` , and other event callback methods.
2. Using Platform API - When you create a ticket using Desk platform api an `channelUrl` is generated in response using that you can [send a message using Chat SDK Platform API](https://sendbird.com/docs/chat/v3/platform-api/message/messaging-basics/send-a-message#1-send-a-message)
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### Author:  [@zdungx](https://community.sendbird.com/u/zdungx)
#### Post date: [June 13, 2023, 11:17am UTC](https://community.sendbird.com/t/sendbird-dashboard-does-not-display-desk-ticket-created-via-api/7569/4 "2023-06-13T11:17:09Z")
Hi @uday.bhaskar
thank you for your quick response.
So we must send a message as a customer to display the desk ticket on Sendbird Dashboard. right?
I will use Platform API.
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### Author:  [@uday.bhaskar](https://community.sendbird.com/u/uday.bhaskar)
#### Post date: [June 13, 2023, 11:36am UTC](https://community.sendbird.com/t/sendbird-dashboard-does-not-display-desk-ticket-created-via-api/7569/5 "2023-06-13T11:36:58Z")
Yeah it is mandatory to send a first message as customer to display the ticket created in the dashboard.