# SendBirdCall authenticate failed error code 1500999

**URL:** <https://community.sendbird.com/t/sendbirdcall-authenticate-failed-error-code-1500999/5641>\
**Category:** Sendbird Voice/Video Calls\
**Tags:** video-call, sendbird-call\
**Created:** [September 23, 2022, 4:44am UTC](https://community.sendbird.com/t/sendbirdcall-authenticate-failed-error-code-1500999/5641 "2022-09-23T04:44:42Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Bui\_Tri\_Hieu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/bui_tri_hieu/32/3107_2.png) [@Bui\_Tri\_Hieu](https://community.sendbird.com/u/Bui_Tri_Hieu)\
**Post date:** [September 23, 2022, 4:44am UTC](https://community.sendbird.com/t/sendbirdcall-authenticate-failed-error-code-1500999/5641/1 "2022-09-23T04:44:42Z")

</div>

I got this error: Error code: 1500999, errorMessage: The server failed to process the request due to an internal reason.  
SendBirdCall has been initialized  
My code is here

```auto
AuthenticateParams params = new AuthenticateParams(userId).setAccessToken(accessToken);
      SendBirdCall.authenticate(params, (user, e) -> {

```