# Tickets endpoint return ticket that does not exists

**URL:** <https://community.sendbird.com/t/tickets-endpoint-return-ticket-that-does-not-exists/3228>\
**Category:** Sendbird Desk\
**Tags:** group-channel, chatsdk\
**Created:** [October 14, 2021, 7:58am UTC](https://community.sendbird.com/t/tickets-endpoint-return-ticket-that-does-not-exists/3228 "2021-10-14T07:58:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![simonb](https://avatars.discourse-cdn.com/v4/letter/s/e19b73/32.png) [@simonb](https://community.sendbird.com/u/simonb)\
**Post date:** [October 14, 2021, 7:58am UTC](https://community.sendbird.com/t/tickets-endpoint-return-ticket-that-does-not-exists/3228/1 "2021-10-14T07:58:46Z")

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Hi,

I have a weird issue with the ‘/platform/v1/tickets?sendbird\_id=’ endpoint using the userid filter.  
When I retrieve a list of the user’s tickets I get a ticket that doesn’t exist!  
When I try to post a message to this ticket I get the following:

code:400201  
error:true  
message:’“Channel” not found.’

How can this happen?

/Simon

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**Author:** ![walter.rodriguez](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/walter.rodriguez/32/546_2.png) [@walter.rodriguez](https://community.sendbird.com/u/walter.rodriguez)\
**Post date:** [October 14, 2021, 8:34am UTC](https://community.sendbird.com/t/tickets-endpoint-return-ticket-that-does-not-exists/3228/2 "2021-10-14T08:34:18Z")

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Sorry to see this happening @simonb  
Can you please send me a private message with your Sendbird application ID and the ticket with the conflict please? Thanks!

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**Author:** ![aquilarafael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/aquilarafael/32/2096_2.png) [@aquilarafael](https://community.sendbird.com/u/aquilarafael)\
**Post date:** [February 21, 2022, 12:57pm UTC](https://community.sendbird.com/t/tickets-endpoint-return-ticket-that-does-not-exists/3228/3 "2022-02-21T12:57:26Z")

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Same issue here. Same endpoint and usage.

It happens with multiple tickets.  
It does not shows on dashboard either.

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**Author:** ![walter.rodriguez](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/walter.rodriguez/32/546_2.png) [@walter.rodriguez](https://community.sendbird.com/u/walter.rodriguez)\
**Post date:** [February 22, 2022, 10:09am UTC](https://community.sendbird.com/t/tickets-endpoint-return-ticket-that-does-not-exists/3228/4 "2022-02-22T10:09:23Z")

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Moving to private messaging for asking application ID and test.