# Uncaught SendBirdDeskError: SendBird SDK is missing

**URL:** <https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612>\
**Category:** Sendbird Desk\
**Tags:** js\
**Created:** [December 20, 2021, 4:50pm UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612 "2021-12-20T16:50:26Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sandor\_Fulop](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/sandor_fulop/32/1878_2.png) [@Sandor\_Fulop](https://community.sendbird.com/u/Sandor_Fulop)\
**Post date:** [December 20, 2021, 4:50pm UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612/1 "2021-12-20T16:50:27Z")

</div>

If I try to use Sendbird Javascript SDK v3.1.1 or upper with Sendbird Desk Javascript SDK v1.0.19 I will get this error: `Uncaught SendBirdDeskError: SendBird SDK is missing.`

If I change the Sendbird Javascript SDK to v3.0.160 it is working fine.

This is my code:

```auto
var sb = new SendBird({ appId: APP_ID });
sb.connect(USER_ID, function(user, error) {
  if (error) {
    console.log(error);
  }

  console.log('The user is connected to Sendbird server.');

  SendBirdDesk.init(SendBird);
  SendBirdDesk.authenticate(USER_ID, (user, error) => {
    if (error) {
      console.log(error);
    }

    console.log('The customer is authenticated and connected to Sendbird server.');
  });
});

```

What is the issue here? How can I use the latest version of Sendbird Javascript SDK together with Sendbird Desk Javascript SDK?

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<div class="post-metadata">

**Author:** ![walter.rodriguez](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/walter.rodriguez/32/546_2.png) [@walter.rodriguez](https://community.sendbird.com/u/walter.rodriguez)\
**Post date:** [December 20, 2021, 5:05pm UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612/2 "2021-12-20T17:05:28Z")

</div>

Hello, @Sandor_Fulop and welcome to the community!

I was able to validate this. Please allow me to report internally and get back to you.

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**Author:** ![Sandor\_Fulop](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/sandor_fulop/32/1878_2.png) [@Sandor\_Fulop](https://community.sendbird.com/u/Sandor_Fulop)\
**Post date:** [January 3, 2022, 11:25am UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612/3 "2022-01-03T11:25:44Z")

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Any news related to this issue?

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<div class="post-metadata">

**Author:** ![walter.rodriguez](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/walter.rodriguez/32/546_2.png) [@walter.rodriguez](https://community.sendbird.com/u/walter.rodriguez)\
**Post date:** [January 5, 2022, 10:21am UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612/4 "2022-01-05T10:21:30Z")

</div>

Hello @Sandor_Fulop and thanks for your patience. We are working on this. Will get back as soon as this is fixed!

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<div class="post-metadata">

**Author:** ![walter.rodriguez](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/walter.rodriguez/32/546_2.png) [@walter.rodriguez](https://community.sendbird.com/u/walter.rodriguez)\
**Post date:** [January 11, 2022, 9:08am UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612/5 "2022-01-11T09:08:22Z")

</div>

Thanks for your patience @Sandor_Fulop - Sendbird Desk for JS v1.0.20 has been released, fixing this problem.

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<div class="post-metadata">

**Author:** ![Sandor\_Fulop](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/sandor_fulop/32/1878_2.png) [@Sandor\_Fulop](https://community.sendbird.com/u/Sandor_Fulop)\
**Post date:** [January 12, 2022, 10:34am UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612/6 "2022-01-12T10:34:57Z")

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@walter.rodriguez thank you! It is working now.

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**Author:** ![Nicholas\_Gelinas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/nicholas_gelinas/32/1396_2.png) [@Nicholas\_Gelinas](https://community.sendbird.com/u/Nicholas_Gelinas)\
**Post date:** [January 17, 2022, 2:14pm UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612/7 "2022-01-17T14:14:06Z")

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Glad to know this has been fixed. FYI, I also reported this on 2021-12-21 here: [SendBird Chat v3.1.4 (JavaScript) has been released! (2021-12-14) - #2 by Nicholas\_Gelinas](https://community.sendbird.com/t/sendbird-chat-v3-1-4-javascript-has-been-released-2021-12-14/3597/2) and here: [SendBird Desk v1.0.19 not compatible with SendBird v3.1.0 to v3.1.4 inclusively](https://community.sendbird.com/t/sendbird-desk-v1-0-19-not-compatible-with-sendbird-v3-1-0-to-v3-1-4-inclusively/3515)

You may want to mark one of these as a duplicate or whatever for closure. Cheers!

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<div class="post-metadata">

**Author:** ![walter.rodriguez](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/walter.rodriguez/32/546_2.png) [@walter.rodriguez](https://community.sendbird.com/u/walter.rodriguez)\
**Post date:** [January 19, 2022, 1:41pm UTC](https://community.sendbird.com/t/uncaught-sendbirddeskerror-sendbird-sdk-is-missing/3612/8 "2022-01-19T13:41:07Z")

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Thank you @Nicholas_Gelinas for letting us know!