[Usage calculation] Chatbot interface

What is chatbot interface?

An interface to plug a third party chatbot to your chat service for user interaction.

How is usage calculated per application?

[Formula]

Total active days of all chatbots = (number of active chatbot) * (active days per chatbot)

Takes the number of active chatbot integrated over the course of the month.
Then, counts how many day(s) each integrated chatbot stayed active within the month.

[Example]

The following is an example of usage calculation for active chatbot at an application level.

Usage for January 1 - 31:
January 1: integrated 1 chatbot (active for 31 days)
January 10: integrated 2 chatbot (active for 22 days)
January 15: integrated 1 chatbot (active for 17 days)

Then, application’s usage for this month is:

(1 * 31) + (2 * (31-9)) + (1 * (31-14))
= (31) + (44) + (17)
= 92 total active days of all chatbots

How is usage calculated per organization?

The sum of all active chatbot usage in Sendbird server across all existing applications within the organization.

[Example]

Let’s say there is a total of 3 applications within your organization.
active chatbot usage for each application is as shown below:

App A : 40 active chatbots
App B : 100 active chatbots
App C : 20 active chatbots

Then, organization’s usage for this month is:

40 + 100 + 20 = 160 active chatbots