[Usage calculation] Monthly active users

What is monthly active users (MAU)?

The number of unique users who connect to Sendbird server within a month.


How is usage calculated per application?

The highest count of active users connected to Sendbird server in a single day of a given month.
Multiple devices used with the same user ID are counted as 1 MAU.

[Example]

Let’s say there is a total of three users in your application that connected to Sendbird server this month.

User 1: connected on January 1, 5, 15.
User 2: connected on January 5, 15.
User 3: connected on January 1, 15.

Then, the count of active users for each day is:

January 1: 2 users (User1, 3)
January 5: 2 users (User1, 2)
January 15: 3 users (User1, 2, 3)

Then, application’s MAU is:

3 users because January 15th has the highest number of active users for this month.


How is usage calculated per organization?

The sum of all applications’ MAU usages within your organization.

[Example]

Let’s say there is a total of 3 applications within your organization.
MAU for each application is as shown below:

App A: 3 users
App B: 5 users
App C: 2 users

Then, organization’s MAU is:

3+5+2 = 10 users