# Very annoying that billing proccessed after deactivate my account

**URL:** <https://community.sendbird.com/t/very-annoying-that-billing-proccessed-after-deactivate-my-account/5851>\
**Category:** Usage & Pricing & Billing\
**Created:** [November 2, 2022, 6:14am UTC](https://community.sendbird.com/t/very-annoying-that-billing-proccessed-after-deactivate-my-account/5851 "2022-11-02T06:14:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ian\_Lim](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/ian_lim/32/3218_2.png) [@Ian\_Lim](https://community.sendbird.com/u/Ian_Lim)\
**Post date:** [November 2, 2022, 6:14am UTC](https://community.sendbird.com/t/very-annoying-that-billing-proccessed-after-deactivate-my-account/5851/1 "2022-11-02T06:14:18Z")

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This is third time that biling processed after deactivate my account.

should i have to send email every month?

even i can’t send a email via sendbird contact us page because i’m Inactive organization.

i’m very annoying that this happens again and again. how can i contact to sendbird billing team.

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**Author:** ![Pratham\_Shingvi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/pratham_shingvi/32/2544_2.png) [@Pratham\_Shingvi](https://community.sendbird.com/u/Pratham_Shingvi)\
**Post date:** [November 2, 2022, 7:19am UTC](https://community.sendbird.com/t/very-annoying-that-billing-proccessed-after-deactivate-my-account/5851/2 "2022-11-02T07:19:16Z")

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Hello,

I apologise for the inconvenience. Could you please share details of your Sendbird account?

Thanks,  
Pratham Shingvi

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**Author:** ![Ian\_Lim](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/ian_lim/32/3218_2.png) [@Ian\_Lim](https://community.sendbird.com/u/Ian_Lim)\
**Post date:** [November 2, 2022, 7:34am UTC](https://community.sendbird.com/t/very-annoying-that-billing-proccessed-after-deactivate-my-account/5851/3 "2022-11-02T07:34:16Z")

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my account name is underparlab and email is [ian@underparlab.com](mailto:ian@underparlab.com)

thanks

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**Author:** ![eric.kim](https://sea2.discourse-cdn.com/flex020/user_avatar/community.sendbird.com/eric.kim/32/8_2.png) [@eric.kim](https://community.sendbird.com/u/eric.kim)\
**Post date:** [November 8, 2022, 1:41pm UTC](https://community.sendbird.com/t/very-annoying-that-billing-proccessed-after-deactivate-my-account/5851/4 "2022-11-08T13:41:33Z")

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Hi Ian,

This is Eric from Product team. I am in charge of the dashboard/self-service experience.  
I just sent you an email to help you resolve the issue.

Let me know if you haven’t received the email.