# \#chatsdk **URL:** https://community.sendbird.com/tag/chatsdk/56.md [Latest](https://community.sendbird.com/latest.md) · [Categories](https://community.sendbird.com/categories.md) · [Tags](https://community.sendbird.com/tags.md) --- ## [Err\_name\_not\_resolved](https://community.sendbird.com/t/err-name-not-resolved/11320)
**Author:** [@LarryTo](https://community.sendbird.com/u/LarryTo)\ **Replies:** 1\ **Last updated:** [October 25, 2026, 10:23am UTC](https://community.sendbird.com/t/err-name-not-resolved/11320 "2026-10-25T10:23:30Z")
\[Problem/Question\] When i try to authenticate via the sendbirdcall.authenticate, I receive the ERR\_NAME\_NOT\_RESOLVED when it’s making a post request to https://api-.calls.sendbirds.com/v1/users//login // If problem, p… --- ## [How can be used send\_stream API?](https://community.sendbird.com/t/how-can-be-used-send-stream-api/11344)
**Author:** [@Radka\_Dimitrova](https://community.sendbird.com/u/Radka_Dimitrova)\ **Replies:** 1\ **Last updated:** [August 14, 2026, 9:36am UTC](https://community.sendbird.com/t/how-can-be-used-send-stream-api/11344 "2026-08-14T09:36:02Z")
We use a chatbot built on a different AI platform. We use Sendbird channels to store our conversations, and we would like to deliver the chatbot’s streamed responses into these channels. When calling the following endpo… --- ## [TypeError: Failed to fetch](https://community.sendbird.com/t/typeerror-failed-to-fetch/10713)
**Author:** [@rpcarnell](https://community.sendbird.com/u/rpcarnell)\ **Replies:** 1\ **Last updated:** [May 28, 2026, 8:13am UTC](https://community.sendbird.com/t/typeerror-failed-to-fetch/10713 "2026-05-28T08:13:44Z")
I am using SendBirdCall.min.js version 1.10.20. My authentication code is as follows: const authOption = { userId: USER\_ID, accessToken: ACCESS\_TOKEN }; SendBirdCall.authenticate(authOption, (result, error) =\> { i… --- ## [Support Needed: Sendbird SDK Chat Screen Theme & UI Customization](https://community.sendbird.com/t/support-needed-sendbird-sdk-chat-screen-theme-ui-customization/11308)
**Author:** [@PradeepKale](https://community.sendbird.com/u/PradeepKale)\ **Replies:** 1\ **Last updated:** [April 24, 2026, 5:50am UTC](https://community.sendbird.com/t/support-needed-sendbird-sdk-chat-screen-theme-ui-customization/11308 "2026-04-24T05:50:06Z")
SendBird React Native UIKit documentation does not provide sufficient details regarding the chat screen UI Customization. 3.12.3 Hello Team, I would like to customize the theme colors of the Sendbird SDK default comp… --- ## [\[React Native UIKit\] Allow customization of GroupChannelPreview display properties memberCount](https://community.sendbird.com/t/react-native-uikit-allow-customization-of-groupchannelpreview-display-properties-membercount/11288)
**Author:** [@Chris\_Hut](https://community.sendbird.com/u/Chris_Hut)\ **Replies:** 0\ **Last updated:** [February 5, 2026, 12:30am UTC](https://community.sendbird.com/t/react-native-uikit-allow-customization-of-groupchannelpreview-display-properties-membercount/11288 "2026-02-05T00:30:46Z")
Platform: React Native UIKit (v3.11.2) Description: Problem: Currently, GroupChannelPreviewContainer hardcodes the display logic for certain UI elements like memberCount. This makes it impossible to customize or h… --- ## [UIKit React Native: option to hide “Edit” in the message long-press menu when the user is muted in a group channel](https://community.sendbird.com/t/uikit-react-native-option-to-hide-edit-in-the-message-long-press-menu-when-the-user-is-muted-in-a-group-channel/11272)
**Author:** [@Chris\_Hut](https://community.sendbird.com/u/Chris_Hut)\ **Replies:** 0\ **Last updated:** [January 19, 2026, 4:50pm UTC](https://community.sendbird.com/t/uikit-react-native-option-to-hide-edit-in-the-message-long-press-menu-when-the-user-is-muted-in-a-group-channel/11272 "2026-01-19T16:50:40Z")
\[Problem/Question\] When a user is muted in a group channel (channel.myMutedState === MutedState.MUTED), the message long‑press menu still shows Edit. Tapping Edit opens the edit flow, but the backend rejects the update … --- ## [File storage occupancy issue of a deleted application](https://community.sendbird.com/t/file-storage-occupancy-issue-of-a-deleted-application/11244)
**Author:** [@zep\_hyr](https://community.sendbird.com/u/zep_hyr)\ **Replies:** 0\ **Last updated:** [November 17, 2025, 2:45am UTC](https://community.sendbird.com/t/file-storage-occupancy-issue-of-a-deleted-application/11244 "2025-11-17T02:45:10Z")
I deleted an application. However, the dashboard still shows that it is occupying file storage in the usage section. Since I don’t know the application’s API URL, I can’t delete the messages that have attached files. H… --- ## [Deactivated User Connection Error Handling Issue and Solution](https://community.sendbird.com/t/deactivated-user-connection-error-handling-issue-and-solution/11240)
**Author:** [@tayloryun](https://community.sendbird.com/u/tayloryun)\ **Replies:** 4\ **Last updated:** [November 14, 2025, 1:21am UTC](https://community.sendbird.com/t/deactivated-user-connection-error-handling-issue-and-solution/11240 "2025-11-14T01:21:37Z")
When trying to connect with a deactivated user ID, the catch block throws a login timeout error rather than a user deactivated error. What’s the best practice for handling login attempts from deactivated users? --- ## [How to remove local cache groupChannel by client method which is deleted by server](https://community.sendbird.com/t/how-to-remove-local-cache-groupchannel-by-client-method-which-is-deleted-by-server/11241)
**Author:** [@mokaofficialteam](https://community.sendbird.com/u/mokaofficialteam)\ **Replies:** 0\ **Last updated:** [November 10, 2025, 10:35am UTC](https://community.sendbird.com/t/how-to-remove-local-cache-groupchannel-by-client-method-which-is-deleted-by-server/11241 "2025-11-10T10:35:38Z")
\[Problem/Question\] I’m using the Group Channel Collections with cache. When server delete one groupChannel, it will keep in cache if the app is not in progress. And then I open the app, I’ll get the 400201 SendbirdExce… --- ## [Default GroupChannelInput is hidden by the keyboard on Android when GroupChannelFragment is used with a custom header and keyboardAvoidOffset](https://community.sendbird.com/t/default-groupchannelinput-is-hidden-by-the-keyboard-on-android-when-groupchannelfragment-is-used-with-a-custom-header-and-keyboardavoidoffset/11230)
**Author:** [@singh03](https://community.sendbird.com/u/singh03)\ **Replies:** 0\ **Last updated:** [October 29, 2025, 8:49am UTC](https://community.sendbird.com/t/default-groupchannelinput-is-hidden-by-the-keyboard-on-android-when-groupchannelfragment-is-used-with-a-custom-header-and-keyboardavoidoffset/11230 "2025-10-29T08:49:01Z")
\[Problem/Question\] I am using the GroupChannelFragment with the default GroupChannelInput (I have not provided a custom Input prop). My screen has a custom ChatHeader component and a custom viewToggleContainer component… --- ## [Compatibility issue with isar\_flutter\_libs and 16KB Android page size (Sendbird Flutter SDK v4.5.1)](https://community.sendbird.com/t/compatibility-issue-with-isar-flutter-libs-and-16kb-android-page-size-sendbird-flutter-sdk-v4-5-1/11167)
**Author:** [@heeso.kim](https://community.sendbird.com/u/heeso.kim)\ **Replies:** 2\ **Last updated:** [September 18, 2025, 4:51am UTC](https://community.sendbird.com/t/compatibility-issue-with-isar-flutter-libs-and-16kb-android-page-size-sendbird-flutter-sdk-v4-5-1/11167 "2025-09-18T04:51:05Z")
\[Problem/Question\] We are concerned about compatibility issues related to the use of isar\_flutter\_libs in the sendbird\_chat\_sdk on Android 14+ devices that use 16KB page sizes. These devices may crash due to native .so … --- ## [Add support for Android 15 16kb page size(plus workaround)](https://community.sendbird.com/t/add-support-for-android-15-16kb-page-size-plus-workaround/10539)
**Author:** [@Gil\_Goldzweig\_Goldbaum](https://community.sendbird.com/u/Gil_Goldzweig_Goldbaum)\ **Replies:** 4\ **Last updated:** [September 18, 2025, 4:48am UTC](https://community.sendbird.com/t/add-support-for-android-15-16kb-page-size-plus-workaround/10539 "2025-09-18T04:48:50Z")
\[Problem/Question\] As part of the migration guide to Android 15, All native code must be compiled with 16kb page size. This SDK uses conscrypt-android-2.2.1 Luckily, there is a new version that added the fix: google/… --- ## [Wrong type for messages in "onApiResult"](https://community.sendbird.com/t/wrong-type-for-messages-in-onapiresult/11209)
**Author:** [@eliasdev](https://community.sendbird.com/u/eliasdev)\ **Replies:** 0\ **Last updated:** [September 16, 2025, 7:37pm UTC](https://community.sendbird.com/t/wrong-type-for-messages-in-onapiresult/11209 "2025-09-16T19:37:20Z")
\[Question\] The onApiResult messages are being returned as SendableMessage instead of BaseMessage. Will the return type of onApiResult be changed to BaseMessage in the future, or is it safe to use properties from Sendab… --- ## [iOS - SwiftUI - SendBird Push notification and connection issues](https://community.sendbird.com/t/ios-swiftui-sendbird-push-notification-and-connection-issues/11205)
**Author:** [@Selva\_Anthony](https://community.sendbird.com/u/Selva_Anthony)\ **Replies:** 0\ **Last updated:** [September 9, 2025, 6:53am UTC](https://community.sendbird.com/t/ios-swiftui-sendbird-push-notification-and-connection-issues/11205 "2025-09-09T06:53:46Z")
\[Problem/Question\] I have integrated SendBird Chat SDK in my SwiftUI app. I am facing 2 issues. Push notifications have payload with aps - alert and sound, so it is getting displayed by the OS automatically. I want b… --- ## [Library needs to upgrade the firebase messaging package and navigate away from the firebase namespace](https://community.sendbird.com/t/library-needs-to-upgrade-the-firebase-messaging-package-and-navigate-away-from-the-firebase-namespace/11199)
**Author:** [@Cory\_Cunningham](https://community.sendbird.com/u/Cory_Cunningham)\ **Replies:** 0\ **Last updated:** [August 29, 2025, 1:47pm UTC](https://community.sendbird.com/t/library-needs-to-upgrade-the-firebase-messaging-package-and-navigate-away-from-the-firebase-namespace/11199 "2025-08-29T13:47:48Z")
\[Problem/Question\] Using Sendbird uikit react native for messaging in our app is running into TS issues and console errors due to a very old version of Firebase messaging. \[UIKit Version\] 3.9.6 (but I have verified t… --- ## [Grey screen overlaps the Chat widget anytime a message is received](https://community.sendbird.com/t/grey-screen-overlaps-the-chat-widget-anytime-a-message-is-received/11198)
**Author:** [@First1Last2](https://community.sendbird.com/u/First1Last2)\ **Replies:** 0\ **Last updated:** [August 27, 2025, 8:25pm UTC](https://community.sendbird.com/t/grey-screen-overlaps-the-chat-widget-anytime-a-message-is-received/11198 "2025-08-27T20:25:36Z")
\[Problem/Question\] The organization I work for utilizes Sendbird Chat SDK 4.2.30 for our communication with customers. Recently we’ve experienced issues with Chat in the form of a “grey screen” on top of the Chat widget… --- ## [SendbirdChatSDK iOS version 4.18.0 ~ 4.29.0 serious Memory Leak](https://community.sendbird.com/t/sendbirdchatsdk-ios-version-4-18-0-4-29-0-serious-memory-leak/11164)
**Author:** [@Jam](https://community.sendbird.com/u/Jam)\ **Replies:** 0\ **Last updated:** [August 5, 2025, 4:00am UTC](https://community.sendbird.com/t/sendbirdchatsdk-ios-version-4-18-0-4-29-0-serious-memory-leak/11164 "2025-08-05T04:00:24Z")
\[Problem/Question\] SendbirdChatSDK iOS from 4.18.0 till now(latest 4.29.0) have a serious issue where memory and CPU usage remain consistently high. Memory consumption keeps increasing until a memory usage warning is tr… --- ## [Is it possible to send a file and message together (like Google Chat) ?](https://community.sendbird.com/t/is-it-possible-to-send-a-file-and-message-together-like-google-chat/11152)
**Author:** [@Nguyen\_Thomas](https://community.sendbird.com/u/Nguyen_Thomas)\ **Replies:** 0\ **Last updated:** [July 30, 2025, 9:17pm UTC](https://community.sendbird.com/t/is-it-possible-to-send-a-file-and-message-together-like-google-chat/11152 "2025-07-30T21:17:27Z")
\[Problem/Question\] Is it possible to send both a file and a message together (like Google Chat) in a single Sendbird API call or SDK method? We’re trying to allow users to send a file with a message (caption) in one ac… --- ## [Issue Connecting Without Access Token Despite "Read & Write" Permission Enabled](https://community.sendbird.com/t/issue-connecting-without-access-token-despite-read-write-permission-enabled/11125)
**Author:** [@siji\_bj](https://community.sendbird.com/u/siji_bj)\ **Replies:** 1\ **Last updated:** [July 29, 2025, 4:58am UTC](https://community.sendbird.com/t/issue-connecting-without-access-token-despite-read-write-permission-enabled/11125 "2025-07-29T04:58:55Z")
I am trying to integrate the Sendbird JavaScript SDK into my Angular 8 application. However, I’m unable to connect a user without providing an access token, even though the “Allow users without access tokens” setting in … --- ## [Flutter SDK throws Api-Token is missing](https://community.sendbird.com/t/flutter-sdk-throws-api-token-is-missing/11073)
**Author:** [@GlennRuysschaert](https://community.sendbird.com/u/GlennRuysschaert)\ **Replies:** 0\ **Last updated:** [July 3, 2025, 8:05am UTC](https://community.sendbird.com/t/flutter-sdk-throws-api-token-is-missing/11073 "2025-07-03T08:05:43Z")
\[Problem/Question\] Over 3 months we have gotten about 6.5k errors of Invalid value: "Api-Token. Api-Token is missing.". when we use await SendbirdChat.getTotalUnreadChannelCount(); What could be the reason for this? \[… --- ## [Discrepancy in onChannelFrozen Event Triggering Between API and Dashboard](https://community.sendbird.com/t/discrepancy-in-onchannelfrozen-event-triggering-between-api-and-dashboard/11066)
**Author:** [@kang](https://community.sendbird.com/u/kang)\ **Replies:** 0\ **Last updated:** [July 2, 2025, 9:54am UTC](https://community.sendbird.com/t/discrepancy-in-onchannelfrozen-event-triggering-between-api-and-dashboard/11066 "2025-07-02T09:54:03Z")
\[Problem/Question\] When freezing an Open Channel using the Sendbird Platform API, the onChannelFrozen event is not triggered on client applications. However, when freezing the same channel via the Sendbird Dashboard (by… --- ## [Sendbird chat sdk using old library](https://community.sendbird.com/t/sendbird-chat-sdk-using-old-library/11033)
**Author:** [@mitha](https://community.sendbird.com/u/mitha)\ **Replies:** 1\ **Last updated:** [July 1, 2025, 10:29pm UTC](https://community.sendbird.com/t/sendbird-chat-sdk-using-old-library/11033 "2025-07-01T22:29:21Z")
We are using sendbird\_chat\_sdk in our Flutter project and recently migrated to Android Gradle Plugin (AGP) 8. AGP 8 requires every library to specify a namespace in its android {} block. However, isar\_flutter\_libs—which … --- ## [Sendbird Bots do not call the webhook](https://community.sendbird.com/t/sendbird-bots-do-not-call-the-webhook/11051)
**Author:** [@Kenneth\_Lim](https://community.sendbird.com/u/Kenneth_Lim)\ **Replies:** 1\ **Last updated:** [June 26, 2025, 2:58pm UTC](https://community.sendbird.com/t/sendbird-bots-do-not-call-the-webhook/11051 "2025-06-26T14:58:05Z")
\[Problem/Question\] We’ve set up a sendbird bot pointing to an ngrok endpoint on a local device. Upon a user message, we see the message appear in the chat, the global chat webhook being called, but the bot’s webhook doe… --- ## [Now, my sendbird chat notification is not receive with android](https://community.sendbird.com/t/now-my-sendbird-chat-notification-is-not-receive-with-android/8203)
**Author:** [@Yeonho\_Jung](https://community.sendbird.com/u/Yeonho_Jung)\ **Replies:** 4\ **Last updated:** [June 26, 2025, 10:53am UTC](https://community.sendbird.com/t/now-my-sendbird-chat-notification-is-not-receive-with-android/8203 "2025-06-26T10:53:40Z")
\[Problem/Question\] The FCM token was registered properly, but no Android notification was received. It is sent normally in the FCM console, but when using sendbird’s notification test, ’ Couldn’t send push notificatio… --- ## [Uncaught (in promise) Error: Collection is not ready due to an error during initialization](https://community.sendbird.com/t/uncaught-in-promise-error-collection-is-not-ready-due-to-an-error-during-initialization/9199)
**Author:** [@Hoang\_Le\_Gia](https://community.sendbird.com/u/Hoang_Le_Gia)\ **Replies:** 2\ **Last updated:** [June 3, 2025, 6:55pm UTC](https://community.sendbird.com/t/uncaught-in-promise-error-collection-is-not-ready-due-to-an-error-during-initialization/9199 "2025-06-03T18:55:30Z")
\[Problem/Question\] // Detailed description of issue. I got this error on production but it’s all fine on local. \_\_bundle-37ef7b1b.js:1 Uncaught (in promise) Error: Collection is not ready due to an error during initia… --- ## [Adding a fixed, centered encrypted message at the top of every channel using the - SwiftUI SDK](https://community.sendbird.com/t/adding-a-fixed-centered-encrypted-message-at-the-top-of-every-channel-using-the-swiftui-sdk/10921)
**Author:** [@luchi2300](https://community.sendbird.com/u/luchi2300)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 4:31pm UTC](https://community.sendbird.com/t/adding-a-fixed-centered-encrypted-message-at-the-top-of-every-channel-using-the-swiftui-sdk/10921 "2025-05-15T16:31:18Z")
We are working on customising our design and have encountered a new requirement. We need to display an encrypted message at the top of every channel. This message should remain fixed at the top of the channel, similar t… --- ## [How to increase the size of the avatar icon in a Channel in SwiftUI SDK](https://community.sendbird.com/t/how-to-increase-the-size-of-the-avatar-icon-in-a-channel-in-swiftui-sdk/10920)
**Author:** [@luchi2300](https://community.sendbird.com/u/luchi2300)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 4:20pm UTC](https://community.sendbird.com/t/how-to-increase-the-size-of-the-avatar-icon-in-a-channel-in-swiftui-sdk/10920 "2025-05-15T16:20:19Z")
How to increase the size of the avatar in SwiftUI SDK. I would like to increase the size of the avatar icon, or alternatively, replace it with a similar local image using the appropriate frame size. --- ## [How to disable an attached button and edit a message using the SwiftUI SDK?](https://community.sendbird.com/t/how-to-disable-an-attached-button-and-edit-a-message-using-the-swiftui-sdk/10919)
**Author:** [@luchi2300](https://community.sendbird.com/u/luchi2300)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 4:16pm UTC](https://community.sendbird.com/t/how-to-disable-an-attached-button-and-edit-a-message-using-the-swiftui-sdk/10919 "2025-05-15T16:16:29Z")
How to disable the attached button and prevent message editing using the SwiftUI SDK\*\* Our requirement does not allow attaching any media or editing messages in a channel, so we would like to remove these options from t… --- ## [Chat doesn't load](https://community.sendbird.com/t/chat-doesnt-load/10898)
**Author:** [@Daniel\_Ukwu](https://community.sendbird.com/u/Daniel_Ukwu)\ **Replies:** 2\ **Last updated:** [May 6, 2025, 4:13pm UTC](https://community.sendbird.com/t/chat-doesnt-load/10898 "2025-05-06T16:13:40Z")
\[Problem/Question\] When we try to load a page that has the js SDK on a group channel, the endpoint returns error without a descriptive error message \[SDK Version\] 4.17.1 \[Frequency\] been happening for past 17hrs \[… --- ## [Uncaught (in promise )SendBird error : Connection is required](https://community.sendbird.com/t/uncaught-in-promise-sendbird-error-connection-is-required/10889)
**Author:** [@Mayank\_Badgandi](https://community.sendbird.com/u/Mayank_Badgandi)\ **Replies:** 0\ **Last updated:** [April 29, 2025, 5:21am UTC](https://community.sendbird.com/t/uncaught-in-promise-sendbird-error-connection-is-required/10889 "2025-04-29T05:21:35Z")
Hi , I am encountering one random issue wherein i am chatting continuously and suddenly i face the JavaScript console error “Uncaught (in promise )SendBird error : Connection is required” and not able to send the messag… [Next page](https://community.sendbird.com/tag/chatsdk/56.md?match_all_tags=true&page=1&tags%5B%5D=chatsdk)