# \#platform **URL:** https://community.sendbird.com/tag/platform/46.md [Latest](https://community.sendbird.com/latest.md) · [Categories](https://community.sendbird.com/categories.md) · [Tags](https://community.sendbird.com/tags.md) --- ## [Delay when fetching ticket messages using the API](https://community.sendbird.com/t/delay-when-fetching-ticket-messages-using-the-api/11099)
**Author:** [@bruno.sh](https://community.sendbird.com/u/bruno.sh)\ **Replies:** 0\ **Last updated:** [July 11, 2025, 3:19pm UTC](https://community.sendbird.com/t/delay-when-fetching-ticket-messages-using-the-api/11099 "2025-07-11T15:19:48Z")
\[Problem/Question\] Hello. I am doing an integration with Sendbird desk, where I need to retrieve the ticket messages and allow posting new messages. The entire flow is working but I am noticed some delays when new mes… --- ## [Programmatically retrieve master token](https://community.sendbird.com/t/programmatically-retrieve-master-token/10784)
**Author:** [@duyvo\_essos](https://community.sendbird.com/u/duyvo_essos)\ **Replies:** 1\ **Last updated:** [March 13, 2025, 12:28am UTC](https://community.sendbird.com/t/programmatically-retrieve-master-token/10784 "2025-03-13T00:28:57Z")
\[Problem/Question\] Our workflow is that everytime a health clinic signs up on our platform, we create a Sendbird application for them. We then allow patients to chat with the clinics. In order to create a channel, we … --- ## [How to record audio in react-native using recorderService from usePlatformService](https://community.sendbird.com/t/how-to-record-audio-in-react-native-using-recorderservice-from-useplatformservice/10269)
**Author:** [@James\_O\_Connor](https://community.sendbird.com/u/James_O_Connor)\ **Replies:** 5\ **Last updated:** [November 4, 2024, 2:33pm UTC](https://community.sendbird.com/t/how-to-record-audio-in-react-native-using-recorderservice-from-useplatformservice/10269 "2024-11-04T14:33:41Z")
I’m trying to record audio in a React Native project using recorderService from usePlatformService in Sendbird UIKit. The goal is to start recording, stop it, and then access the URI of the recorded audio to send it as a… --- ## [Created ticket is not visible on sendbird dashboard](https://community.sendbird.com/t/created-ticket-is-not-visible-on-sendbird-dashboard/9811)
**Author:** [@Piyush\_Atram](https://community.sendbird.com/u/Piyush_Atram)\ **Replies:** 0\ **Last updated:** [July 23, 2024, 1:49pm UTC](https://community.sendbird.com/t/created-ticket-is-not-visible-on-sendbird-dashboard/9811 "2024-07-23T13:49:44Z")
Once ticket is created using AP which goes directly into initialized state, and not able to proceed further.! What is the action steps to make ticket visible on dashboard using API or is there any other way to do it. N… --- ## [Possible to change content/text of sent automated (admin) messages](https://community.sendbird.com/t/possible-to-change-content-text-of-sent-automated-admin-messages/4679)
**Author:** [@vibonacci](https://community.sendbird.com/u/vibonacci)\ **Replies:** 5\ **Last updated:** [November 3, 2023, 6:35pm UTC](https://community.sendbird.com/t/possible-to-change-content-text-of-sent-automated-admin-messages/4679 "2023-11-03T18:35:34Z")
Under the dashboard, you can enable certain very useful automated messages. Is it possible to change the contents of the sent string? On a side note, I notice in the docs a section for auto event messages was added. … --- ## [Push Notifications for SuperGroups](https://community.sendbird.com/t/push-notifications-for-supergroups/8365)
**Author:** [@Pangpangguy](https://community.sendbird.com/u/Pangpangguy)\ **Replies:** 2\ **Last updated:** [October 9, 2023, 2:32am UTC](https://community.sendbird.com/t/push-notifications-for-supergroups/8365 "2023-10-09T02:32:02Z")
Hi, I have some doubts regarding how supergroup notification works, which was stated here. Particularly, I’m interested to see how it works with 2 specifics properties while sending a message: is\_silent and send\_push: … --- ## [Sending an audio file - the audio file is not being sent as audio](https://community.sendbird.com/t/sending-an-audio-file-the-audio-file-is-not-being-sent-as-audio/8067)
**Author:** [@thaila\_curty](https://community.sendbird.com/u/thaila_curty)\ **Replies:** 0\ **Last updated:** [August 17, 2023, 1:42pm UTC](https://community.sendbird.com/t/sending-an-audio-file-the-audio-file-is-not-being-sent-as-audio/8067 "2023-08-17T13:42:16Z")
I’m using the chat product’s API platform along with the UIKit. Currently, I’m facing challenges while attempting to send messages with files using formData. During the process, I include both the file name (file\_name) a… --- ## [How to manage APNs .p8 file on ECS](https://community.sendbird.com/t/how-to-manage-apns-p8-file-on-ecs/8015)
**Author:** [@Ben\_Winters](https://community.sendbird.com/u/Ben_Winters)\ **Replies:** 1\ **Last updated:** [August 8, 2023, 4:38pm UTC](https://community.sendbird.com/t/how-to-manage-apns-p8-file-on-ecs/8015 "2023-08-08T16:38:40Z")
Best practice/strategy for managing .p8 file for upload We have a multi-tenant app (Django on AWS) and as such we need to create a new Sendbird chat app when we create each new customer. To support push notifications we… --- ## [Sms using java and maven](https://community.sendbird.com/t/sms-using-java-and-maven/7481)
**Author:** [@Madara\_Uchiha](https://community.sendbird.com/u/Madara_Uchiha)\ **Replies:** 1\ **Last updated:** [June 14, 2023, 11:40am UTC](https://community.sendbird.com/t/sms-using-java-and-maven/7481 "2023-06-14T11:40:57Z")
i am trying to send a sms in java and maven. i added the dependency of platform sdk but it gives me an error that no jar is found on this artifact id. so i am unable to use it in java . --- ## [How can I programmatically manage application security/webhook settings](https://community.sendbird.com/t/how-can-i-programmatically-manage-application-security-webhook-settings/6900)
**Author:** [@Chengyu\_Yang](https://community.sendbird.com/u/Chengyu_Yang)\ **Replies:** 1\ **Last updated:** [April 3, 2023, 5:18am UTC](https://community.sendbird.com/t/how-can-i-programmatically-manage-application-security-webhook-settings/6900 "2023-04-03T05:18:09Z")
\[Problem/Question\] We have many applications within our organizations and I like to manage the webhook URL and the security setting of an application From the APIs instead of the dashboards. Is it possible? --- ## [Access to operational data via Desk's Platform SDK](https://community.sendbird.com/t/access-to-operational-data-via-desks-platform-sdk/6788)
**Author:** [@drod](https://community.sendbird.com/u/drod)\ **Replies:** 2\ **Last updated:** [March 21, 2023, 11:28am UTC](https://community.sendbird.com/t/access-to-operational-data-via-desks-platform-sdk/6788 "2023-03-21T11:28:49Z")
Hi there, Does Sendbird’s Desk Platform SDK allow exporting operational data - related to ticket events, messages, agents, and teams - to external systems like a Data Warehouse or a Data Lake? The goal would be to have … --- ## [New Unity voice group calls SDK, 6 new chat platform API SDKs, and React Native UIKit for chat](https://community.sendbird.com/t/new-unity-voice-group-calls-sdk-6-new-chat-platform-api-sdks-and-react-native-uikit-for-chat/5350)
**Author:** [@Sendbird](https://community.sendbird.com/u/Sendbird)\ **Replies:** 0\ **Last updated:** [August 18, 2022, 1:33pm UTC](https://community.sendbird.com/t/new-unity-voice-group-calls-sdk-6-new-chat-platform-api-sdks-and-react-native-uikit-for-chat/5350 "2022-08-18T13:33:36Z")
We are announcing a new voice group calls feature for Unity. Real-time voice interactions will bring your in-game engagement to new levels. In the last few weeks, you will have noticed the availability of a new Sendbird … --- ## [Authentication on File Upload](https://community.sendbird.com/t/authentication-on-file-upload/5003)
**Author:** [@Christiaan\_van\_der\_Merwe](https://community.sendbird.com/u/Christiaan_van_der_Merwe)\ **Replies:** 1\ **Last updated:** [July 5, 2022, 6:37am UTC](https://community.sendbird.com/t/authentication-on-file-upload/5003 "2022-07-05T06:37:55Z")
Good Morning! Currently we want to imbed the images that users upload in our email notifications with the image URL. However, there is a basic Authentication on the urls that stop us from doing this. Is there a way to… --- ## [Do we have any platform api getting started guide?](https://community.sendbird.com/t/do-we-have-any-platform-api-getting-started-guide/4984)
**Author:** [@gnoopy](https://community.sendbird.com/u/gnoopy)\ **Replies:** 1\ **Last updated:** [July 1, 2022, 3:28pm UTC](https://community.sendbird.com/t/do-we-have-any-platform-api-getting-started-guide/4984 "2022-07-01T15:28:19Z")
I love your kind documentation and various examples on multiple environments. Your vestige, however, seems not to have a quick start guide on platform-api. As a starter of sendbird, I would like to understand how to us… --- ## [Looking for a Platform API Text Chat Example](https://community.sendbird.com/t/looking-for-a-platform-api-text-chat-example/4744)
**Author:** [@scottpatrickwright](https://community.sendbird.com/u/scottpatrickwright)\ **Replies:** 8\ **Last updated:** [May 26, 2022, 11:13pm UTC](https://community.sendbird.com/t/looking-for-a-platform-api-text-chat-example/4744 "2022-05-26T23:13:31Z")
Hi, I am working on an application where the chat is integrated with our server side code. I am having difficulty finding examples of code using the Platform API. I have seen the docs but I would like to see some example… --- ## [Retrieve a list of messages I have been mentioned in?](https://community.sendbird.com/t/retrieve-a-list-of-messages-i-have-been-mentioned-in/1200)
**Author:** [@SamKK](https://community.sendbird.com/u/SamKK)\ **Replies:** 5\ **Last updated:** [December 21, 2021, 10:55am UTC](https://community.sendbird.com/t/retrieve-a-list-of-messages-i-have-been-mentioned-in/1200 "2021-12-21T10:55:11Z")
Is there a way I can get a list of all messages where x user id has been mentioned in them? I’m not finding any solution on sendbird sdk docs or platform api docs The only solution I can come up with is to hook into se… --- ## [Duplicate Application](https://community.sendbird.com/t/duplicate-application/3030)
**Author:** [@tahoraben](https://community.sendbird.com/u/tahoraben)\ **Replies:** 1\ **Last updated:** [September 7, 2021, 2:05pm UTC](https://community.sendbird.com/t/duplicate-application/3030 "2021-09-07T14:05:00Z")
Is there a way to duplicate the settings from another application? --- ## [Bulk User Uploading](https://community.sendbird.com/t/bulk-user-uploading/1260)
**Author:** [@Jason\_Koo](https://community.sendbird.com/u/Jason_Koo)\ **Replies:** 0\ **Last updated:** [November 10, 2020, 4:35pm UTC](https://community.sendbird.com/t/bulk-user-uploading/1260 "2020-11-10T16:35:39Z")
If anyone else needs to add more than a few users at a time, I’ve created a few python scripts leveraging the Platform API to speed things along: .csv uploader random user generator --- ## [How do I create a Proactive Chat through the Platform API](https://community.sendbird.com/t/how-do-i-create-a-proactive-chat-through-the-platform-api/2823)
**Author:** [@simonb](https://community.sendbird.com/u/simonb)\ **Replies:** 4\ **Last updated:** [August 16, 2021, 12:30pm UTC](https://community.sendbird.com/t/how-do-i-create-a-proactive-chat-through-the-platform-api/2823 "2021-08-16T12:30:45Z")
Hi, How do we create a Proactive Chat through the Platform API? We often need to reach out to customers before they write to us. They currently contact us by creating a Ticket. Thanks /Simon --- ## [Revoke User Access Token](https://community.sendbird.com/t/revoke-user-access-token/2611)
**Author:** [@Minon\_Weerasinghe](https://community.sendbird.com/u/Minon_Weerasinghe)\ **Replies:** 0\ **Last updated:** [July 10, 2021, 12:24am UTC](https://community.sendbird.com/t/revoke-user-access-token/2611 "2021-07-10T00:24:14Z")
Is there anyway to revoke an access token issues for a given user without reissuing a new one? --- ## [Desk Platform API Create Ticket: Specify Channel URL](https://community.sendbird.com/t/desk-platform-api-create-ticket-specify-channel-url/1306)
**Author:** [@bredelman](https://community.sendbird.com/u/bredelman)\ **Replies:** 4\ **Last updated:** [December 1, 2020, 12:22am UTC](https://community.sendbird.com/t/desk-platform-api-create-ticket-specify-channel-url/1306 "2020-12-01T00:22:29Z")
According to the Platform API docs I can’t pass the channel URL and it is auto generated. In the app I am working on, we are using the javascript sdk for our react-native app and then the platform API for our backend. Ge…