[Problem/Question]
// Detailed description of issue.
Our application is making multiple POST requests to the endpoint:
https://api-<APP_ID>/v3/users/<USER_ID>/session_key
and all of them are failing with error code 400304: Application is not found. This is followed by SendbirdError: Failed to refresh the session key.
I’ve triple checked that both the APP_ID and USER_ID are valid. In addition, the connection usually succeeds if I refresh the page, before failing again after a few minutes.
// If problem, please fill out the below. If question, please delete.
[SDK Version]
// What version of the SDK are you using?
React UIKit, version 3.3.6
[Reproduction Steps]
// Please provide reproduction steps and, if possible, code snippets.
const configureSession = (sdk: SendbirdGroupChat | SendbirdOpenChat) => {
const sessionHandler = new SessionHandler();
sessionHandler.onSessionTokenRequired = (resolve, reject) => {
getSessionToken().then(resolve).catch(reject);
};
return sessionHandler;
};
<SendbirdProvider
appId={${SENDBIRD_APP_ID}}
userId={account.id}
accessToken={sendbirdToken}
configureSession={configureSession}
{props.children}
[Frequency]
// How frequently is this issue occurring?
On every page refresh–after a few minutes after initially successfully connecting.
[Current impact]
// How is this currently impacting your implementation?
A page refresh must be done to reset the connection.
