How to resolve Desk web based push notification issues during setup

An agent can not see or hear the push notification banner or sound when the customer sends a message or creates a new ticket via Sendbird Desk.

Sendbird Desk relies on Browser Notification API for receiving notifications on all related Desk pages.


Check your push notification settings on the Sendbird Dashboard for Desk and your system preferences to allow notifications.

  • Agent settings from your Desk

  • System preference.(Example, For Firefox, For Chrome)

Here is the video tutorial on how to set browser push notification settings for Sendbird Desk.