An agent can not see or hear the push notification banner or sound when the customer sends a message or creates a new ticket via Sendbird Desk.
Sendbird Desk relies on Browser Notification API for receiving notifications on all related Desk pages.
Solution:
Check your push notification settings on the Sendbird Dashboard for Desk and your system preferences to allow notifications.
- Agent settings from your Desk
- System preference.(Example, For Firefox, For Chrome)
Here is the video tutorial on how to set browser push notification settings for Sendbird Desk.
