Image preview is always shown in landscape mode

Feature Requests
1

Hi there

It would be amazing if the image preview in the chat (SBUGroupChannelViewController) would be either landscape or portrait mode, according to the original image format. Currently, they’re all shown in landscape preview mode.

Many thanks and kind regards,
Anastasia

2

Hello @anastasia_cubera

Thank you for your valuable inputs here.

I can certainly help in raising a Feature Request here you. But please note that there will be no ETA for the same. Our Product Teams will evaluate the request first and see the feasibility.

To raise the Feature Request can you please share:

  1. Your Detailed use case.
  2. Why you need this?
  3. How is this a blocker for you.
  4. Any workarounds which you have tried?

Once you share all the above details I can raise the Feature Request.

3

Hi there,
Thank you for your response and for considering this feature request. I’ve provided the details below as required:

Detailed Use Case

In our application, users frequently share images in the chat. These images include both portrait and landscape formats, such as photos, documents, and screenshots. Currently, the fixed landscape preview distorts portrait images, making them harder to view or interpret. This creates a less intuitive experience for our users.

Why We Need This

Having previews that match the original image format (portrait or landscape) ensures a seamless user experience. It avoids unnecessary distortion and better represents the shared content. Additionally, it aligns with user expectations, as most chat applications dynamically adjust previews to maintain the original aspect ratio.

How Is This a Blocker?

This limitation creates confusion and dissatisfaction among users who expect their images to display correctly. It negatively impacts the overall usability of the chat interface, particularly when viewing content like tall screenshots, vertical photos, or document scans, where critical information might be cut off or squeezed into an unnatural aspect ratio.

Workarounds Tried

Currently, users must click on the image to view it in full-screen mode to see it properly. While this works, it adds unnecessary friction to the user experience. Ideally, the image preview should accurately represent the content without requiring an extra step.

I hope this helps to clarify the need for this feature. Please let me know if you require any additional information or examples.

Kind regards,
Anastasia