I am encountering an issue in my React web application where .mov files in messages are not being properly parsed. When attempting to load these files, they seem unable to be correctly identified or played. I would like to know if this is a known issue and if there are any recommended solutions or workarounds.
The version of the Sendbird UIKit I am using is 3.9.3
The steps to reproduce the issue are as follows:
- Receive a message in the application containing a .mov file.
- Attempt to load and play the file through the application interface.
- The file fails to be properly parsed or played.
This issue occurs every time a .mov file is attempted to be loaded.
This issue is significantly impacting our implementation as it limits the ability of our users to share and view .mov format videos through our platform. This has a negative impact on user experience, and we are seeking a solution to resolve this issue as soon as possible. primarily occurs when iOS users send videos, and Android and web users are unable to view them properly.