Maximum number of direct calls

Sendbird Voice/Video Calls Android
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[Maximum number of direct calls]
Are there any rate limits or maximum number of direct call.

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@muhammadaslamkv224 Hi there.

It’s interesting that you are asking about rate limits and the maximum number of direction.

It seems important to know this information in order to evaluate Sendbird’s call product.

I’m answering under the assumption that have not yet started using Sendbird’s direct calls.

In this case I would define “rate limits” in terms of API calls, and actual creation of direct calls.

We do have API call rate limits that you may need to consider which are typically used when operating direct calls in production:

These end points are usually of concern as you launch and need to create users ahead of time.

  1. User creation.
  2. https://sendbird.com/docs/chat/platform-api/v3/user/creating-users/create-a-user#1-create-a-user
  3. Session token issuing.
  4. https://sendbird.com/docs/chat/platform-api/v3/user/managing-session-tokens/issue-a-session-token#1-issue-a-session-token

These two are seen under our rate limits seen here. The same documentation outlines handling rate limits.

Sendbird applications are rate-limited to ensure the best experience for all users. The rate limits vary depending on your plan’s allowed quota of monthly active users (MAU).

In terms of maximum calls, there isn’t a fixed limit. You can use as many calls as you like. If you anticipate 10s of thousands of calls a day then it is well worth getting in touch with Sendbird directly. With this kind of volume we are keen to make sure we meet your requirements.

Summary:

Sendbird’s call product has API rate limits for actions like user creation and session token issuing, detailed in their documentation. These limits vary based on your plan’s monthly active users (MAU). There is no fixed limit on the number of direct calls, but for very high volumes, contacting Sendbird is recommended to ensure your needs are met.

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Thank you @Jason for your valuable response.
I am using Sendbird Direct Call, but recently, I have noticed that some calls are not reaching the receiver. I would like to know if others have experienced the same issue and what might be causing this.

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@muhammadaslamkv224 Hi again.

If you have have technical issues with Sendbird calls, please can you file a ticket using the contact us service in the Sendbird Dashboard. Our technical services team will pick it up.

You are welcome to mention me in the ticket and I can also take a look.

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