"There was a network error" when trying to connect to sendbird client when operator

Sendbird Chat API/SDK JavaScript
1

[Problem/Question]
When calling the connect function with my sendbird client, getting “there was a network error”

[SDK Version]
“@sendbird/chat”: “^4.7.1”,
“@sendbird/uikit-react”: “^3.4.5”,

[Reproduction Steps]

 const sb = SendbirdChat.init({
    appId: appId,
    modules: [new OpenChannelModule()],
  });

useEffect(() => {
    const connectUser = async () => {
      setLoading(true);
      try {
        await sb
          .connect(user.id)
          .then(async () => {
            await enterChannel();
          })
          .catch((err) => {
            setChatError(err);
            console.log(err);
            return;
          });
      } catch (err) {
        toast({
          title: err,
          status: "error",
          duration: 3000,
        });
      } finally {
        setLoading(false);
      }
    };

    connectUser();
    // eslint-disable-next-line react-hooks/exhaustive-deps
  }, [sb]);

[Frequency]
Everytime I try joining chat as an operator

[Current impact]
Unable to moderate my chat

2

Hi @devluked

Welcome to the Sendbird Community!

It seems that you are using our React UIKit as well.
Could you elaborate on why you are trying to connect to Sendbird via SendbirdChat directly, not via UIKit?

3

The UIkit connection wasn’t working for some reason, so I had to opt for a mix of both. Ill try it again though.