Ticket Status Change Feature in Sendbird Desk

Hey, good afternoon, how are you?

I hope you’re doing well. I wanted to inquire about the possibility of implementing a ticket status change function in Sendbird Desk.

The ability to update ticket status (e.g., from “OPEN” to “IDLE”) would greatly enhance ticket management. Are there any plans to include this feature in future updates? Any information you can provide would be greatly appreciated.

Thank you for your attention, and I’m looking forward to your response.

Best regards,
Pedro Fritsch