[Problem/Question]
Why can’t I proceed to the next step when I reach Step 2 of 4 titled Create a user for 1-to-1 call during the initialization of 1-to-1 Direct Calls in the Calls Studio on the dashboard? Every time I click Next, the error prompt “Couldn’t create a moderator, try again later.” pops up. I’m on the Starter 5K plan and have available Calls credits.
[SDK Version]
1.12.1
Hi Strutt,
We were unable to reproduce the issue on our end.
For further investigation, could you please share a step-by-step screen recording showing how you are using Studio for Direct Call, including the exact error or unexpected behavior you are seeing?
If you are not comfortable sharing this information in a public thread, feel free to create a support ticket directly from the Sendbird Dashboard by following this guide: How to contact support
Once we have those details, we’ll be able to investigate further.
