Desk Dashboard doesn't show multiple files in a message

[Guy_Guy]

[Problem]

1. A dest ticket is opened.
2. User uploads multiple files from the React UI Kit (isMultipleFilesMessageEnabled={true}).
3. User sees the multiple files on their UI.
4. However, on the Desk Dashboard, we only see 1 file.

This is a huge problem where the agent can’t see all the files.