Sendbird Chat provides support for chatbots through its AI Chatbot feature. This feature allows
you to integrate AI-powered chatbots into your Sendbird Chat application to enhance the user
experience and automate certain tasks.
The AI Chatbot feature supports two main integrations: ChatGPT and Salesforce Connector.
- ChatGPT Integration: Sendbird has integrated with OpenAI’s ChatGPT model to
provide advanced conversational capabilities to chatbots. ChatGPT is a language model
that can generate human-like responses based on the input it receives. With this
integration, you can create chatbots that can engage in natural and dynamic
conversations with users.
- Salesforce Connector: Sendbird also offers integration with Salesforce, a popular
customer relationship management (CRM) platform. With the Salesforce Connector, you
can connect your Sendbird Chat application with Salesforce’s AI-powered chatbot
capabilities. This integration allows you to leverage Salesforce’s AI capabilities to
provide personalized and contextual responses to users.
Some use cases for Sendbird’s AI chatbot feature include:
- Customer Support: You can use AI chatbots to provide instant responses to common
customer queries, reducing the workload on your support team and improving response
- Virtual Assistants: AI chatbots can act as virtual assistants, providing information and
assistance to users based on their queries. For example, a chatbot can help users find
relevant articles or resources, make recommendations, or provide personalized
- Sales and Marketing: AI chatbots can be used to engage with users and provide
information about products or services. They can answer questions, provide pricing
details, and even assist with the sales process.
To learn more about Sendbird’s AI Chatbot feature and how to integrate ChatGPT or Salesforce
Connector into your Sendbird Chat application, you can refer to the following documentation:
- Sendbird Chat Platform API - AI Chatbot Overview: This document provides an
overview of the AI Chatbot feature in Sendbird Chat and explains how to integrate
chatbots using the platform API. You can find more information at: AI Chatbot Overview
- Sendbird Blog - Introducing ChatGPT Integration: This blog post introduces the
integration of OpenAI’s ChatGPT model with Sendbird Chat. It explains the benefits of
using ChatGPT for chatbots and provides examples of how it can be used. You can find
more information at: Introducing ChatGPT Integration
- Sendbird Support Chat Guide - Integrate with AI Chatbot (Salesforce Connector):
This guide explains how to integrate Sendbird Chat with Salesforce’s AI chatbot
capabilities using the Salesforce Connector. It provides step-by-step instructions on
setting up the integration and configuring the chatbot. You can find more information at:
Integrate with AI Chatbot - Salesforce Connector
By leveraging Sendbird’s AI Chatbot feature, you can create intelligent and interactive chatbots
that can provide immediate assistance, answer user queries, and automate various tasks within
your Sendbird Chat application.