Does Sendbird have a chatbot?

FAQs & Guides
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Sendbird Chat provides support for chatbots through its AI Chatbot feature. This feature allows
you to integrate AI-powered chatbots into your Sendbird Chat application to enhance the user
experience and automate certain tasks.

The AI Chatbot feature supports two main integrations: ChatGPT and Salesforce Connector.

  1. ChatGPT Integration: Sendbird has integrated with OpenAI’s ChatGPT model to
    provide advanced conversational capabilities to chatbots. ChatGPT is a language model
    that can generate human-like responses based on the input it receives. With this
    integration, you can create chatbots that can engage in natural and dynamic
    conversations with users.
  2. Salesforce Connector: Sendbird also offers integration with Salesforce, a popular
    customer relationship management (CRM) platform. With the Salesforce Connector, you
    can connect your Sendbird Chat application with Salesforce’s AI-powered chatbot
    capabilities. This integration allows you to leverage Salesforce’s AI capabilities to
    provide personalized and contextual responses to users.

Some use cases for Sendbird’s AI chatbot feature include:

  1. Customer Support: You can use AI chatbots to provide instant responses to common
    customer queries, reducing the workload on your support team and improving response
    times.
  2. Virtual Assistants: AI chatbots can act as virtual assistants, providing information and
    assistance to users based on their queries. For example, a chatbot can help users find
    relevant articles or resources, make recommendations, or provide personalized
    suggestions.
  3. Sales and Marketing: AI chatbots can be used to engage with users and provide
    information about products or services. They can answer questions, provide pricing
    details, and even assist with the sales process.

To learn more about Sendbird’s AI Chatbot feature and how to integrate ChatGPT or Salesforce
Connector into your Sendbird Chat application, you can refer to the following documentation:

  1. Sendbird Chat Platform API - AI Chatbot Overview: This document provides an
    overview of the AI Chatbot feature in Sendbird Chat and explains how to integrate
    chatbots using the platform API. You can find more information at: AI Chatbot Overview
  2. Sendbird Blog - Introducing ChatGPT Integration: This blog post introduces the
    integration of OpenAI’s ChatGPT model with Sendbird Chat. It explains the benefits of
    using ChatGPT for chatbots and provides examples of how it can be used. You can find
    more information at: Introducing ChatGPT Integration
  3. Sendbird Support Chat Guide - Integrate with AI Chatbot (Salesforce Connector):
    This guide explains how to integrate Sendbird Chat with Salesforce’s AI chatbot
    capabilities using the Salesforce Connector. It provides step-by-step instructions on
    setting up the integration and configuring the chatbot. You can find more information at:
    Integrate with AI Chatbot - Salesforce Connector

By leveraging Sendbird’s AI Chatbot feature, you can create intelligent and interactive chatbots
that can provide immediate assistance, answer user queries, and automate various tasks within
your Sendbird Chat application.