"No channels" using SendbirdChat

Sendbird Chat UIKit React
,
1

[Problem]
// Detailed description of issue.
When using SendbirdApp and creating a new group channel with 2 users, the channel doesn’t appear in channel list or is selected automatically. This is happend since yesterday.

c4f08920-222a-474e-bb5d-19c47455f7d3
c4f08920-222a-474e-bb5d-19c47455f7d3738×1600 31.7 KB

// If problem, please fill out the below. If question, please delete.
[UIKit Version]“^3.9.2”
// What version of the SDK are you using?4.10.5

[Reproduction Steps]
// Please provide reproduction steps and, if possible, code snippets. Channel creation: const initSendbirdSession = useCallback(async () => {
try {
setLoading(true);
await sb.connect(user?.userData?.sub, user?.userTokens?.accessToken);
const [, unreadedMessages] = await Promise.all([
sb.updateCurrentUserInfo({
nickname: user?.userData?.name,
profileUrl: user?.userData?.picture,
}),
sb.groupChannel.getTotalUnreadMessageCount(),
]);
if (initChat) {
const createChannelParams = {
isDistinct: false,
invitedUserIds: [user?.userData?.sub, initChat],
};
await sb.groupChannel.createChannel(createChannelParams);
}

  setUnreadedMessagesCount(unreadedMessages);
} catch (err) {
  sb.disconnect();
  setError(err);
  console.error(err);
} finally {
  setLoading(false);
}

}, [
user?.userData?.sub,
user?.userData?.name,
user?.userData?.picture,
user?.userTokens?.accessToken,
initChat,
]);

useEffect(() => {
initSendbirdSession();
return () => {
sb.disconnect();
};
}, [initSendbirdSession]);

chat use:

<SendbirdChat breakpoint=‘744px’ {…sendbirdProviderProps} />

uikit import: const SendbirdChat = dynamic(() => import(‘@sendbird/uikit-react/App’), {
ssr: false,
});

I’m using next 13.

[Frequency]
// How frequently is this issue occurring?
Everyday. I cannot use the app

[Current impact]
// How is this currently impacting your implementation? High impact

1 Like
2

Can confirm we’re having the same issue. I can see the user connecting successfully, but /users/<id>/my_group_channels... is returning an empty array. When I search for the user on the dashboard it shows they have many channels.

@Tecnologia_Projeto_Mais_800 did you find a solution?

3

Hi, Dehm, unfortunately I don’t find any solution, but instead use <SendbirdChat /> I use <ChannelList /> and <Channel /> Components wrapped by <SendbirdProvider /> and <ChannelListProvider />. So I have to implement current channel logic. isn’t the perfect solution but it works for me.

4

Hello,

Sorry for the delayed response here. By chance are the channels that are missing empty? By default, we do not return channels that contain no messages in the query.

5

Yes, even when I create manually a channel using the SDK, the user don’t join the channel and only see “No channels” in screen. This behavior was different before. I was using <SendbirdChat /> and was possible create a new channel using SDK and join this channel.

6

In my case, the channels have existed for some time and contain messages.

7

@Tecnologia_Projeto_Mais_800,

This is odd and it would be great if you were able to reproduce this in something like stackblitz or codesandbox so we can take a look at what’s going on.

@Dehn_Hunsworth,

So the existing channels no longer appear? Can you also provide a reproducible example for me?