onTypingStatusUpdated fires false events

Sendbird Desk JavaScript
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#1

Hey,

I found something odd while testing one of our features in the chat (over GiftedChat ) .

In our code we register on the channel to : channelHandler.onTypingStatusUpdated.

our chat setup, is a group channel with a user and an agent from sendbirdk desk.

I encountered few odd behaviors :

  1. when the agent starting typing we get the event , but some time while typing ( apx. 20 seconds ) we get a status updated for False ?

  2. if the agent types than stop for a minute ( we get a false event as stated in 1. ) , when it continues to typing the event is not updated to true.

are these a known behavior ?

#3

Hi @Ronen_Meiri,

The first behavior is normal, I see this behavior in my demo app. Regarding the second behavior, are your agents utilizing the Sendbird Dashboard to chat with customers or do you have your own JavaScript app?

#4

Hey Ian,

  1. if this a normal behavior, In case I want to indicate to the user when the agent is typing, how can I do that ?
    Is there any other event to register on ?
    Why the false event is fired while the agent is writing?

  2. Our agents are utilizing Sendbird Dashboard chat.

#5

@Ronen_Meiri, thanks for the information. Let me run a couple of tests on my end and I should have an update for you soon.