Profile photos aren't visible

We don’t see profile photos of our users within the chat application. However, if we set the photo for the channel, we see it as expected.
We use ChannelListActivity.

Hi @Jamworks,

Can you provide me with the version of the Android UIKit you’re utilizing as well as how you’re setting profile photos for users?

So we have tried to send it by →
SendBird.updateCurrentUserInfo (it was success)
And from browser as well


Would you mind DM’ing me your Application ID so I can take a look at a couple of things? Additionally, could you provide me with an example user whose profile doesn’t show up?


Thank you for sending me your Application ID and user. I took a quick look and it looks like the URLs being used are note Sendbird URLs. This is okay but it makes it difficult for us to understand why the images are not loading.

Are you able to utilize a network proxy to inspect the URL calls that are being made from the UIKit? Something like Burp or Proxyman.

This would help us understand whether or not the URL for the profile image is actually being called or not.

I can update user info with this function SendBird.updateCurrentUserInfo , can it help?

Hey James, it would be nice to see what happens if you upload an image directly to Sendbird, rather than passing a URL. I still think that using something like Burp or Proxyman to see what is going on at a network level would be beneficial. We’ve not seen any reports of other customers experiencing issues with profile_urls on the Android UIKit.

I do not really understand :slight_smile:
I need to try to upload a picture of a user not as a url, but as a file?

Please describe step by step what I need to do

Hi @Jamworks,

You’ll want to utilize this link:


SendBird.updateCurrentUserInfoWithProfileImage(NICKNAME, PROFILE_FILE, new UserInfoUpdateHandler() {
    public void onUpdated(SendBirdException e) {
        if (e != null) {
            // Handle error.

        // A new profile images is successfully uploaded to Sendbird server.
        // You could redraw the profile in a view in response to this operation.

I get an error Invalid value: “Profile file mimetype”.