Provide list of responses that user can tap

Sendbird Chat UIKit
1

Hello Sendbird community! I am wondering if the UI Kit provides a way to display a list of potential responses?

For example:
User 1: What can I help you with today?
List of tappable bubbles that say: “Option 1”, “Option 2,” etc.

We want to be able to triage chats based on the option that they choose. I’ve seen a few articles about integrating bots, but nothing specific.

Here are the two articles I was looking at:

2

Hi!
Are you asking us how to show additional options on the UI Kit? You can customize the UI part of the message, so please refer to the UIKit guide.

  1. First, put the necessary data together in the data area of the message and send it.
    Group channel | Chat Android SDK | Sendbird Docs

[ex - Android]
UserMessageParams params = new UserMessageParams()
…
.setData(DATA)
…
sendUserMessage(messageParams:)

  1. And you can customize the data in the message with a button.
    [ex - Android]
    Group channel | UIKit Android SDK | Sendbird Docs
    setMessageListAdapter()

[ex - iOS]

register(customMessageCell:nib:)

Define the option that goes into the data as JSON string and use it.

Thanks.

3

Can you clarify something for me? For what I understand she’s asking to add buttons/bubbles to the cells. But these customMessageCell you talk about for what I understood only allow the same limited customization as the other messages cells and this customMessageCell acts more like a placeholder for a cell template rather than allowing you to create a UITableViewCell from scratch with unlimited iteraction.

Also, @phasjim-sonder how did you end up fixing this situation? where you able to add the bubble “buttons”?

4

Hey @Joao_Serra_sh,
We didn’t end up going with Sendbird UI Kit. We ended up using gifted-chat as the UI and used the sendbird services. Gifted-chat has the concept of “Quick replies” which is what we needed for our app.

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