Push notifications are not coming in Android for chats

Sendbird Chat API/SDK Android
1

[Problem]

Users are not receiving the notifications for the chats, it was working fine earlier. We have not made any code changes and now it is not working.

[SDK versions]
com.sendbird.sdk:sendbird-android-sdk:3.0.148
com.sendbird.sdk:sendbird-syncmanager:1.1.26

[Frequency]
Always

2

we have same issue.
it was working fine earlier, but nowadays some users cannot receive fcm from sendbird.

3

Check the following:

  1. Notification Settings: Ensure that notifications are enabled in the app settings and device settings.
  2. Background Restrictions: Verify if any battery optimization settings might be restricting background processes for your app.
  3. Network Connectivity: Confirm stable network connectivity, as poor connections can affect notification delivery.
  4. Service Status: Check Sendbird’s service status for any outages or disruptions.
  5. Logs and Errors: Review logs for any errors or warnings related to notification delivery.
  6. Third-party Interference: Examine any third-party apps or services that might interfere with notifications.