"Reply to Message" in the Sendbird Desk dashboard

Sendbird Desk
1

Hi Sendbird community,

I am trying to implement “Reply to message” feature in the support chat and on the JS SDK side it’s working fine:
I send parentMessageId while sending message and in order to get all messages I send query with replyType: “all” param.

But in the Dashboard side https://dashboard.sendbird.com/ (when agent talks to customer) - messages with parentMessageId are hidden.

Is it possible to enable this feature on the dashboard?

Thank you in advance.

2

Hi @Anastasiya ,

Welcome to Sendbird Community!

Unfortunately, we do not support the message threading in the Desk dashboard yet.