Admin: Allow Admins to reply to tickets / send messages?

Hi there,

It would be great if Admins could reply to tickets/conversations.

Right now I need 2 users to do 1 job. I use my admin account to manage settings + triage tickets and then need to go over to my “agent” account to reply to the messages.

The admin conversation function is on the Desk roadmap. It will be released in Nov.

Great thanks! Can;t wait

1 Like