@ralphordanza Hi there.
I went through the items today and made two video for you.
In the second video there are links to the Desk Widget and also a blog I wrote about a work around to moving from bot to human. Check out the description of video 2.
For your issue…
It is saying that the bot does not exist or offline even though I already activated the bot
I hit that too. If you head over to the Agents menu, you will see your bot in there and you can set it to be online.
