Why I can't upload faq file to the bot

I have a problem to upload far file to the bot. It just in processing step more than 3 days

Hello @Siarhei_Runovich,

My sincerest apologies for the delayed response on this. Are you still having issues uploading the CSV to the FAQ Bot? If so, can you DM me your Application ID as well as your file that you’re using?

Hi I am having the same issue, any solution to resolve this problem?