Admin View: Recently Updated

Hi there,

In the agent view they have a “recently updated” selector but I don’t see this in the Admin view, is this missing or is there a way to filter tickets in desk by recently updated in the Admin view?

Thank you!

Hi Kyle,

Thanks so much for your message. I will ask our Desk team if there is a plan to add a Recently Updated filter. I hope you don’t mind me asking, but what would like to have been recently updated, please?

Are we talking about a new message has been added or the status of the ticket, the agent might have been changed, or all of the above?

Thanks Jason, so for our use case, when the user (not our support user) writes a message back to us would = recently updated.

That way we can filter by tickets that have recent messages vs. ones that are dormant.

Adding it as a column would be handy too. The created date is less relevant then when a conversation was updated (for this usecase at least)

Screenshot 2020-09-29 at 12.47.54