I want to assign a custom ID to a desk agent so that I can use the same ID that I use to reference this person in my DB. Any way to do this? Or to add some custom metadata to an agent that would be accessible inside a Sendbird chat app that receives messages from this agent?
From the Desk perspective, there isn’t any way to directly modify the agent. That being said, the agent does have an associated
sendbirdId which you could utilize to grab data from the Core SDK. The CoreSDK would allow you to add metadata, or you could even make their
sendbirdId the same as your reference to them in the DB.