I have a Desk ticket assigned to agent X,
From the sendbird Dasboard agent X start the call to user.
on the Desk ticket, can we know the call userId of agent X?
As I know Sendbird Desk and Sendbird Call Studio are separate products with independent user management systems.
Hi @Tyler Could you help take a look on this case.
Thank so much.
Hello @zdungx,
You could save the Desk agent ID on the metadata object of the Calls user if you are creating a separate user for each agent to use Sendbird Calls.
Otherwise, you can register the Sendbird Dashboard account to the Desk agent’s user ID, this would use the Sendbird Desk user ID in the Sendbird Calls product.
Thank you. i will check it
