Getting 500901 (InternalError) error in sendbird api call

We have web project using React Js. We are using SendBird SDK for javascript. While calling below api, we are getting 500901 error status code. Can you anyone please help me out in this ?

https://api-######.sendbird.com/v3/open_channels/public_alerts/messages?is_sdk=true&prev_limit=10&next_limit=0&include=false&reverse=true&message_ts=#####&custom_types=****************&with_sorted_meta_array=true&include_reactions=false&include_thread_info=false&include_replies=false&include_parent_message_text=false&show_subchannel_messages_only=false&include_poll_details=false

Hello, could share your application_id and region information via DM?